Guest service

What you will do

Guest Services & Safety Officers are responsible for protecting and patrolling TCCA property, ensuring the safety of employees, guests, and our facilities.

You will serve as the first point of contact with guests; fielding questions about our Company and the area, delivering superior customer service to over one million guests that visit us annually.

This is a seasonal position for a five to six month period.

Here's a day in the life :

• Patrol TCCA property by foot, enforcing our policies and standards as needed.
• Conduct perimeter checks, parking lot patrols, and exterior door checks. Perform lock-up and unlock buildings according to current procedures.
• Communicate with guests as needed for information, advice, direction and any other guest service information.
• Support Creamery Leadership as directed in responding to visitor concerns.
• Investigate and respond to suspicious persons or activity.
• Respond to stressful situations quickly and decisively utilizing effective conflict resolution skills and / or de-escalate certain situations.
• Complete incident investigations and reports for theft & loss as directed.
• Act as initial contact involving escalated incidents at the Creamery and Visitor Center until proper authorities arrive.
• Provide assistance in non-emergency situations to guests and employees.
• Administer first aid and request medical services, as needed.
• Prepare and maintain a variety of records and reports on all violations, safety / security situations observed, and injuries / incidents.
• Provide general information to the public about TCCA and the area, keeping current on company information, products and history.
• Support TCCA special events as required.
• Act as liaison with local emergency response services until relieved by TCCA Senior Management representative.
• Provide aid or information to visitors for vehicle issues, such as locked doors or directional help.
• Assist in motor vehicle and pedestrian traffic control as necessary, directing traffic to ensure smooth flow through congested areas.
• Establish and maintain effective and harmonious relationships with supervisors, employees, and guests.
• Possess strong customer service skills, and a positive attitude.
• Regular and consistent attendance required.
• Have intimate knowledge of safety, security, and emergency response policies.
• Maintains professionalism at all time.
• Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Genuinely Care.

Knowledge, skills, and abilities :

• High School diploma or GED; or one to three years related experience and or training; or equivalent combination and experience.
• Ability to obtain and maintain first aid, CPR, and AED certification.
• Preferred :
• Experience in emergency / first responder and or security fields.
• Strong customer service experience.
• Decision making and ability to take initiative quickly.

Physical requirements

• Must be able to stand, walk and including stairs for an entire shift.
• Must be able to work various shifts including weekends and holidays.
• Must be able to lift 55 pounds.
• Bending and reaching throughout shift.
• Ability to hear normal levels of conversations.
• Ability to use basic Microsoft applications and complete written reports.
• Duties may include : repetitive motion of hands, lifting up to 55 pounds.
• May encounter inclement weather and walking on uneven, slippery surfaces outside.

Industry leading benefit and reward programs

We offer outstanding benefits to our employees. For more information, please visit the careers page : www.tillamook.com / careers.

We are committed to creating a diverse culture and inclusive conditions where all employees are heard, valued and feel a sense of belonging.

We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success.

We are seeking talent from a wide range of diversity, perspectives, and backgrounds to join our exceptional organization and help us build our future.

Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO / AA

Last updated : 2024-05-15