Home Care Coordinator/Scheduler

Position Title: Home Care Coordinator/Scheduler

Department: Residential Health Services

Schedule: Full Time

Pay: $22-$25 Hourly

Who we are:

Nestled at the base of Cougar Mountain is a senior living community in Issaquah, Washington unlike any other in the East Seattle area: Timber Ridge at Talus. When our community of well-traveled, outdoor-loving seniors aren’t visiting other parts of the world, you’ll find them socializing over dinner, hiking a nearby trail or just enjoying the spectacular views. As the area’s first Silver LEED-certified Life Plan Community, our campus and natural setting reflects our residents’ love of the Pacific Northwest. You won't find our unique combination of an all-inclusive lifestyle, superior hospitality, and beautiful location anywhere else. 

We are currently seeking a Home Care Coordinator/Scheduler for our newly created TRAIL program. TRAIL stands for Timber Ridge Assistance in Living. It is a newly licensed Home Care Agency. As a life care community, Timber Ridge at Talus makes aging in place simple. Our residents have options to support them as health needs change, and our brand-new home care program, TRAIL, is an important part of the care and services provided on our campus. It is a unique opportunity to get in on the ground floor of a new venture and to make a real difference in the lives of older adults! 

You will enjoy:

• Medical, Dental, and Vision Insurance
• Now Offering DailyPay!
• Life and disability insurance
• 401(k) with company match
• Health Savings Account & Flexible Savings Account
• Employee assistance program
• PTO and six paid holidays
• Pet insurance and employee discounts (including wireless plan and retail discounts)
• Tuition reimbursement
• Free Lyft rides if needed, to and from the Issaquah Transit Center.
• Free Underground parking
• Free meals
• Your personal and professional growth is important to us, so we provide continual professional training and career advancement opportunities.
• You will enjoy being part of a great team in a fun, engaging work environment!

Who you are:

• Masterful Scheduler:  Your flair for coordination will shine as you match the right caregivers with each client, ensuring their unique needs and preferences are met with precision and care.
• Empathetic Liaison:  You'll be the friendly face our clients and caregivers rely on, fostering strong relationships built on trust and understanding.  Your empathy will be the cornerstone of every interaction.
• Effective Communicator:  Whether it's a last-minute change or a routine update, you'll excel at keeping everyone informed and aligned, ensuring a smooth and efficient operation every step of the way.
• Innovative Problem Solver:  No two days are alike in the world of home care.  Your ability to think on your feet and find creative solutions will be instrumental in overcoming any challenges that arise.
• Tech-Savy:  Use of Microsoft products and electronic scheduling system are guaranteed parts of this position, if you consider yourself good with technology, we want you!
• Certifications: Must have a valid Food Handler's license and be a licensed CNA or NAR 

General Summary:

Are you ready to make a difference in people's lives while showcasing your organizational prowess?  Look no further!  We're seeking a dynamic and compassionate Home Care Scheduling Coordinator to join our dedicated team.  As the heartbeat of our operation, you'll orchestrate the seamless delivery of care to our cherished clients, ensuring they receive the support they need when they need it most.  If you're passionate about make a positive impact and thrive in a fast-paced, compassionate environment, we want to hear from you!  Bring your skills, your heart, and your dedication to our team, and together, let's create a world where everyone feels valued and cared for.

Essential Job Duties:

• Coordinate scheduling of client visits in our scheduling system.
• Be a focal point of communications with caregivers and clients.
• Keep caregiver's schedules full while fulfilling requirements of client care plans.
• Assist the Home Care Administrator with responding to client requests and needs.
• Assist the Home Care Administrator with clerical tasks (ex: filling paperwork, data entry, etc.)
• Receive telephone calls regarding scheduling issues and requests for new services.
• Triage calls and escalate issues as needed.
• Track all schedule changes, notify all relevant parties, and update the computer system.
• Requires heavy telephone work, customer interface, and the ability to juggle multiple priorities in a fast-moving field.

Other Duties:

• Provides relief for caregivers during their scheduled breaks.
• Attends in-service training and education sessions as assigned.
• Performs specific work duties and responsibilities as assigned.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accomodations may be made to enable individuals with disabilities to perform the functions.  While performing the duties of this position, the employee is regularly required to talk or hear.  The employee frequently is requireds to use hands or fingers, handle, or feel objects, tools or controls.  The employee is occasionally required to stand; walk; sit; reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this position include close vision distance vision, peripheral vision, an dthe ability to adjust focus.  The work environment is in an office and/or indoors in a resident's home and may contain a potential exposure to illness and/or body fluids.  The noise level in the work environment is usually moderate.