Customer Service Representative

Come join our team here at Timberland Bank, a trusted financial institution for over 118 years. We are dedicated to providing exceptional service and are committed to building strong relationships with our clients and communities while fostering a dynamic and inclusive work environment.

We are currently seeking a customer focused individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our customers, providing assistance with their banking needs and delivering an exceptional service experience.

Requirements:

· High School Diploma or equivalent, additional education or training in banking or customer service is a plus.

· Less than 1 year experience in customer service, preferably in a banking or financial services environment

· Less than 1 year experience in cash handling

Key Responsibilities:

· Greet customers warmly and assist them with transactions, inquiries, and account maintenance.

· Educate customers on our products and services, including account types, loans, and digital banking options

· Process deposits, withdrawals, transfers, and other banking transactions accurately and efficiently.

· Resolve customer issues and concerns promptly and effectively, escalating complex issues as needed.

· Promote and cross-sell bank products and services to meet customer needs and enhance their financial well-being.

· Ensure compliance with banking regulations, policies, and procedures at all times.

This job posting is intended to provide a general overview of the responsibilities and requirements for the Customer Service Representative position here at Timberland Bank and may be subject to change based on the needs of the organization.

Knowledge, Skills & Abilities:

· Excellent problem-solving abilities and attention to detail

· Ability to work efficiently in a fast-paced environment

· Strong communication skills.

· Ability to stand for long periods of time

· Ability to left up to 20 lbs. overhead

· Team player with the ability to collaborate effectively with colleagues

· Customer-focused mindset with a passion for helping others.

· Professional demeanor and positive attitude

· Adaptability and willingness to learn new skills

· Integrity and trustworthiness in handling confidential information

What We Offer:

Based on eligibility, Timberland Bank offers a comprehensive benefits package including medical, dental, vision, 401k, vacation/paid sick leave and other great benefits with employee only. Timberland Bank is a family-friendly employer. Our employees enjoy competitive compensation and an excellent benefits package including:

· Medical, Vision and Dental Insurance

· Paid vacation and holidays

· Paid Birthday Day Off

· Two pay periods per month

· Paid sick leave

· 401k and employee stock ownership plans

· Paid training and advancement opportunities

· Numerous employee only banking benefits

AAP/EEO Statement:

Timberland Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• Cash handling: 1 year (Required)
• Bank Tellers: 1 year (Preferred)

Ability to Relocate:

• Elma, WA 98541: Relocate before starting work (Required)

Work Location: In person