Concierge - Timbers Bachelor Gulch, Avon, CO

SUMMARY:

Responsible for assisting residence club owners and visitors with dining reservations and recommendations, coordinating transportation, and recommendations/assistance with tickets for recreational activities, and assisting with check in and out of residences in a courteous and professional manner while exceeding the high standards of the resort.

ESSENTIAL FUNCTIONS:

Essential functions as defined are ILLUSTRATIVE ONLY and not a comprehensive listing of all functions and duties performed by incumbents within this classification. Essential duties and responsibilities may include, but are not limited to, the following:

• Acts as central information agent and property ambassador for the resort.
• Identifies owner/guest needs and provides information regarding policies, services and amenities.
• Checks owner/guests in to and out of resort in a courteous and professional manner.
• Assists with luggage and vehicle details.
• Provides owner/guests with information on property facilities, restaurants, and activities.
• Operates the resort telephone system as trained to resort standards.
• Posts charges and payments to guest, club owner and house accounts through Opera.
• Provides additional information on all area restaurants, services and recreational opportunities.
• Prepares current or next day arrival lists and packets.
• Cleans and maintains the concierge desk area in an orderly and presentable condition.
• Inventories and replenishes any required supplies.
• Processes wake up calls as necessary.
• Coordinates owner/guest requests as needed.
• Ensures delivery of owner/guest messages or packages as needed.
• Schedules and confirms restaurant, recreational or other bookings as requested.
• Schedules and coordinates area transportation to and from local attractions.
• Have excellent knowledge of Beaver Creek, Vail, and surrounding areas.
• Assists with loading/unloading of luggage and personal items when needed.
• Assists with delivery/retrieval owner/guest luggage and personal items when needed.
• Provides directions and information as requested.
• Arranges rental car pick up and key return.
• Completes amenities based off the next day arrivals.
• Use and maintain accurate and current information in Opera and GoConcierge.
• Establish and executes traces for Housekeeping and Facilities from pre-arrival outreach within the established time period.
• Assist with cleanliness of concierge and valet areas, ensuring that area is safe for foot traffic.
• Ensures owner/guest luggage storage as needed.
• Courteous to all owner/guests, callers, visitors and staff.
• Exercise polite and patient verbal demeanor over radio.
• Proper use of clocking in and out from shifts, and 30 minute meal breaks.
• Facilitate sending of owner/guest packages with correct address and method of payment.
• Observes safety precautions required to protect resort and owner/guest property.
• Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a team.
• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.
• Preforms all duties and tasks assigned by management.

Skills/ Requirements

Education and Experience:

High School Diploma/GED; AND two (2) years of hospitality experience; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

• Principles, practices and techniques of the hospitality industry.
• Computer software applications including Opera, Microsoft Office Suite and Alice. Policies and procedures of the department.
• Customer service principles and practices.
• Proper business English, including spelling, grammar and punctuation.
• Techniques for dealing with a variety of individuals from various socio-economic, ethnic and cultural backgrounds, in person and over the telephone.
• Area amenities, activities and events.

Skilled in:

• Focusing on quests and provision of quality customer service.
• Making accurate arithmetic calculations.
• Reading, understanding and following front office policies and procedures.
• Organizing own work, setting priorities and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
• Dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds.
• Using initiative and independent judgment within established procedural guidelines.

Salary : $19 - $0