Hyatt Regency Schaumburg Full-Time Front Desk Clerk

The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from O’Hare.  The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.

An integral part of the Hyatt Regency Schaumburg’s success will be attributed to this position with a hands on approach to guest satisfaction and service team stewardship that will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.

 We are immediately hiring a Full-Time Front Desk Agent.

POSITION PURPOSE: Greet and registers hotel guests, provide prompt and courteous service and close out guest accounts upon completion of stay.

We Offer the Following Benefits:

• Free Shift meal
• Travel, dining and movie discounts
• Health, Dental & Vision coverage and Life insurance
• Short-term and Long-term Disability pay
• Dividend Reinvestment Program
• Matching 401K

ESSENTIAL FUNCTIONS:

1. Input and retrieve information routinely from computer systems with electronic and numerical codes.
2. Make appropriate selection of rooms based on guests' needs.
3. Promptly answering telephone in professional and clear manner.  Input all information into computers to communicate guest requests and complaints 
4. Answer guest questions regarding area or hotel, outlet information and services.

POSITION REQUIREMENTS:

1. Ability to access and accurately input information using a moderately complex computer system.
2. Able to understand menus and special promotions, and communicate with guests, resolving any guest satisfaction issues.
3. Ability to stand and move throughout the front office and continuously perform essential job functions.
4. Ability to read, listen, and communicate effectively in English, both verbally and in writing.