Customer Success Account Manager (Expansion Sales)

TimelyCare is currently seeking a Customer Success Account Manager focused on expansion sales. In this role, you'll play a pivotal part in our mission by driving growth within our existing client base, expanding access to our innovative telehealth services in the higher education sector.

• Expansion Sales: Demonstrate a proven track record in identifying, nurturing, and closing expansion opportunities within our current customer accounts, ensuring broader access to our healthcare solutions.
• Customer-Centric Approach: Cultivate strong relationships with educational institutions, understanding their evolving healthcare needs, and positioning our telehealth services to address them effectively.
• Quota Management: Exceed sales targets by effectively managing a revenue quota associated with expansion deals, while keeping our mission of accessible healthcare at the forefront.
• Pipeline Expertise: Utilize Salesforce or similar CRM tools to manage and forecast the expansion sales pipeline accurately, enabling timely follow-ups and strategic planning.
• Collaborative Engagement: Work closely with the Customer Success team to identify expansion targets and gather insights, aligning efforts to ensure exceptional value delivery to our clients.
• Product Advocacy: Develop an in-depth understanding of our telehealth solutions, communicating their impact on healthcare accessibility to educational stakeholders.

• Experience: 10 years experience in OBS (Outcomes Based Selling) demonstrated success in selling expansion deals within a B2B SaaS or technology-driven organization. Previous experience within the higher education or healthcare space is highly valued. 
• Mission Alignment: Passionate about our mission to enhance healthcare accessibility in educational settings, driving expansion to positively impact student and faculty well-being.
• CRM Proficiency: Proficient in Salesforce or similar CRM tools for robust pipeline management and accurate reporting.
• Communication Skills: Strong interpersonal and communication abilities to engage effectively with diverse stakeholders within educational institutions.
• Strategic Vision: Ability to identify growth opportunities within existing accounts and devise strategic plans to advance our mission-driven expansion.

• 12 Paid Company Holidays No work on your birthday!
• Unlimited PTO Volunteer Time Off (VTO) as an organization to give back to the community
• Variable bonus eligibility on a quarterly basis
• Company-sponsored Health Insurance (Medical, Dental, Vision) Pet Insurance 
• Company-paid group Life Insurance Company-paid Short Term Disability
• Concierge benefit support services
• 401(k) with employer match 
• Free access to TimelyCare virtual medical and mental health support for you and your immediate family
• Mission-Driven Purpose with a Supportive Team Culture
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The salary range for this opportunity is $110,000– $120,000 per year, depending on education and experience. This is the base pay. You will be eligible for a discretionary bonus in addition to the base pay, to be discussed during the interview process.