Courtesy Clerk

Job Title: Courtesy Clerk

Department: Front End

Reports to: Front End Manager

Position Summary: Assists in the upkeep of the front end, while providing customer service to our customers.

Job duties:

- Greets customers when within ten feet and four seconds of contact, responds to requests for service and assistance in a timely manner, exceeding customer expectations

- Assists customers by finding items and helping them to their car

- Bags like groceries together while using the least possible number of bags

- Checks for bottom of the basket 

- Retrieves shopping carts from parking lot and returns them to proper location for customer use and completes shopping cart retrieval log

- Retrieves stray baskets and returns them to proper area for customer use

- Upkeeps the cleanliness of carts and baskets by removing trash and discards appropriately

- Pulls out items from shelves to front by arranging products to be at least two high and two deep (with the exception of top shelf)

- Provides basic cleaning of store including spills, hourly checks of grocery floor to complete sweep & mop log

- Returns stray items/returns to their proper area, while maintaining product freshness by returning all perishables and frozen items to their proper areas promptly

and removes damaged products from sales floor

- Refills bag wells of front end, takes out trash, and sweeps up parking lot

- Performs other related duties as needed as assigned by manager

Capabilities:

- Stand for long periods of time, very frequent walking back and forth to assist all registers

- Frequent usage of arms and hands to bag groceries

- Carry up to 40 pounds

- Push and pull up to seven shopping carts, during their retrieval

- Use proper safety procedures

- Able to listen to directions and follow through independently

- Good communication and observation skills

Job skills:

- Previous experience working with the public

Environment:

- Air condition while in store, subject to outside conditions of heat, rain, and wind while retrieving wagons/helping customers to their car, and chill temperatures if products need to be retrieved from chill

- Very fast paced