Customer Service Representative

Description

We believe in passionately creating customers for life, one exceptional experience at a time.

Our iconic brand has been around for over 90 years. We represent integrity, professional sales, and superior quality in furniture sales and forward-thinking interior design. If you are looking for a career that is rewarding and will provide a secure future for your family, La-Z-Boy could be the right fit for you.

The ideal candidate is a proactive individual that can utilize the tools and resources available to them in order to provide exceptional customer service experiences. We expect all of our associates to be self-starters and have positive attitudes. This outlook, perhaps more than anything else, is what results in gaining customers for life.

Primary Responsibilities:

• Ensuring a friendly customer experience is provided in every interaction.
• Detailed working knowledge of the La-Z-Boy and Tipperary Sales warranties, La-Z-Boy furniture as well as other products or services offered by Tipperary Sales.
• Ensuring all requests and complaints are addressed in a timely manner and the client is kept informed of progress and final resolution.
• Problem-solving to determine the proper course of action need with each customer issue. Effectively communicating the service process with the customer.
• Processing service reports accurately and efficiently as is necessary to the proper function of the service department.
• Being prepared to make decisions regarding customer service issues within approved guidelines.
• Accurately complete documentation for all work minimizing errors to reduce client impact.
• Operate within company policies and procedures and warranty terms while adhering to all delegated authorities.

Benefits

• Solid and continuous job training.
• Health Insurance available the 1st of the month after 60 days of employment.
• 40 to 45 hour work week with competitive hourly rates.
• Paid time off after 6 months
• A fun, clean, and social work environment.
• Competitive hourly rate position starts at $14.25

Qualifications

Position Requirements

• High school diploma or equivalent certification. *
• Previous Customer Service, and/or Retail experience is preferred. *
• Must be professional, polite, friendly and a team player.
• Basic computer skills.
• Must be proficient at Data Entry.
• Flexible Availability.
• Previous Call Center experience is a plus.

About La-Z-Boy Southeast

La-Z-Boy Southeast is a family-owned company founded in 1975. We independently own and operate eight La-Z-Boy locations in Georgia, North Carolina and South Carolina.

Our company has recently been recognized and awarded:

• La-Z-Boy’s Global Retail Partner of the Year
• La-Z-Boy’s Global Ronald McDonald Charity Partner of the Year
• Top Sales Consultant in our Region
• Top Designer in our Region: an award we have won for sixteen straight years
• Named to Furniture Today’s top 100 list

The most respected and recognized brand name in the furniture industry is La-Z-Boy. This is why we are honored to offer the largest selection of quality home furnishings in the Southeastern USA.

We have a tenured sales and operations staff that provide excellent customer service to our valued clients and superior training programs to ensure employee success.

We’re proud to offer our customers access to a certified and degreed interior designer for free. Working with a La-Z-Boy Interior Designer makes the experience of furnishing your home as comfortable as possible.

To learn more, please visit www.furnitureacademy.com.