What are the responsibilities and job description for the Service Manager position at Titan Machinery?
Overview
Titan Machinery needs to add an experienced Service Manager to our team! As Service Department Manager, you will be a valued member of Team Titan by:
This position is a great fit for your career if you:
- Taking Care of Our Customers: Be open, honest, and proactive in your communications with customers on service topics, including repair estimates and proper maintenance schedules. Resolve customer complaints and build customer relationships through exceptional service and personal integrity.
- Being an Expert: Manage all aspects of department workflow and administration according to Titan Policy and Procedure, and in a profitable manner.
- Showing Commitment to Excellence: Build, motivate, and retain a team of factory-trained service employees that consistently meet or exceed company goals and dealer standards.
- Being Safe: Show a focus on always keeping yourself and all of the team members at your location safe. Ensure that all semis and company vehicles are maintained and operated safely, and according to federal, state, and local laws.
Qualifications
This position is a great fit for your career if you:
- Have 2 years of related experience OR related education/training (degree, certificate, military, etc)
- Enjoy coordinating, arranging, and scheduling the work of multiple employees to maximize team efficiency and performance
- Are motivated to lead a team in a fast-paced work environment
- Enjoy communicating with a variety of people in a day; this includes email, text, face-to-face, and over the phone.
- Can use computer programs as needed to complete your work
- Love to learn and stay up-to-date on product training
Titan Machinery provides a generous total compensation package including the following:
- Competitive Wages
- Health Insurance
- Vision Insurance
- Dental Insurance - Titan Pays the Premium for Single Coverage!!
- Performance-based incentives
- HSA (Health Savings Account)— up to $1500 tax-free each year, paid to your account by Titan Machinery.
- 401(k) with company matching on your FIRST DAY of employment
- (PTO) Paid Time Off starts accruing on your First Day of Full-time employment!
- 7 Paid Holidays
- Paid Long-term Disability Insurance
- Paid Basic Life/AD&D Insurance
- Supplemental Life Insurance and Income Protection Products
- Identity Theft Protection
- FSA (Flexible Spending Account) for eligible health and dependent care costs
- Employee Discounts at Titan Machinery, Vehicle Discount, Enterprise Car Rental, Hertz Car Rental, Choice Hotels, Verizon Wireless, and Profile by Sanford
- Titan Paid Employee Assistance Program (free Counseling, Legal Advice, and more)
- Titan Paid Bereavement Leave
- Ongoing Professional Training Opportunities
- Tuition Assistance for educational/professional growth
- Paid time for #TeamTitan Volunteer Activities in your Community
- Volunteer Firefighter/EMT Paid Time Off
- Titan Uniform/Branded Apparel Program
Titan reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.
