Front Desk Coordinator / Title Assistant

Flying S Title and Escrow is a subsidiary of Title Financial Corporation (TFC).  We seek a Front Desk Coordinator / Title Assistant to join our team in Bozeman, MT.  TFC is a family-owned company providing Title and Escrow Services Since 1905.  We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

The ideal team member:

• Has a passion for working with people, is customer service oriented, and has the ability to create meaningful relationships.
• Ability to stay on task and work independently.
• Proficient too advanced computer skills including Google or Microsoft Office Suite or related software and has the ability to learn new programs quickly. 
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, problem solving skills, and proven ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient in advance computer skills, Including Google or Microsoft Office Suite or related software, and can learn new programs quickly.
• Must have a High School diploma or equivalent.
• Ability to operate a motor vehicle and have a valid driver's license.
• At least one year of related experience in customer service or related experience is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position:

The primary responsibilities of the Front Desk Coordinator are to receive visitors to the Company and to promptly answer incoming calls. The position directs visitors or transfers callers to the requested party. When visitors and callers are uncertain about whom to contact, the Front Desk Coordinator gathers information to determine how to assist them. Since this position often is the initial contact for customers, it is essential that a courteous attitude and quality customer service are maintained at all times. This position requires good interpersonal and verbal communication skills.

The Title Assistant performs a variety of clerical duties, primarily to assist the Title officers. The position locates, records, posts and computes information generated by or to be used by title personnel in completing title orders. The position systematically organizes, files, retrieves and/or updates title materials such as legal documents, reports, maps and files.

 This position reports to the Vice President / County Manager.

Job Duties Include:

• Answers telephone calls, routes to appropriate individuals or departments, and takes accurate messages in a professional and courteous manner. Uses multiline telephone system.     
• Greets clients and addresses their questions and concerns. Direct clients to appropriate individual or department as needed.
• Proofread documents to ensure accuracy and completeness. Correct errors and omissions by tracking necessary information.
• Perform various functions to expedite the flow of policies including answering phone inquiries, picking up and delivering documents, typing, filing, duplicating, recording and maintaining tasks and workflow. 
• Set up or cancel escrow/title files which includes the complete filing of deposits and all relevant documents. 
• Assist the title departments by performing general support tasks to maintain departmental efficiency.
• Supports corporate core values, purpose, goals and culture.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Communicate with company employees and customers by phone, in person or through correspondence. 
• Adheres to all company policies and standards, including the expectation of prompt, predictable and regular attendance.

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent interpersonal, and customer service skills.

 We offer:

Competitive benefits plan including paid medical, dental, vision, basic life insurance, and short-term disability coverage for employees.  In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, early paycheck access, wellness program, pet insurance, and voluntary plans, including accident, hospital plans, and more!  New employees receive 24 hours of FTO on their first check with additional accrual for a total of three weeks of Flexible Time Off each year.  In addition, employees receive 11 paid holidays, Volunteer Time Off, Parent Leave, Grandparent leave, and more!

Flying S Title and Escrow and TFC is an equal employment opportunity employer.  Reasonable accommodation will be made to enable individuals with disabilities to perform the essential function of the position.   Applicants offered a position must be able to pass a pre-employment background and MVR check.