Front desk coordinator

Flying S Title & Escrow is a subsidiary of Title Financial Corporation. We seek a Front Desk Coordinator / Escrow Assistant to join our team in Kellogg.

TFC is a family-owned company providing Title and Escrow Services Since 1905. We pride ourselves on taking great people and growing and developing them with employees who have spent their entire careers with us!

This position is an entry-level position with the opportunity to learn and grow, with advancement opportunities!

If you want to work for a company where Everyone Counts, is committed to doing the Right Thing, Takes the Smart Risk, believes Attitude is Everything, and Everyone has the Opportunity to Make a Difference, then keep reading.

The ideal team member :

• Has a passion for working with people, is customer service oriented, and takes pride in giving a great first impression in person or on the phone.
• Enjoys a fast-paced environment.
• Is very organized with attention to detail, has problem-solving skills, and the ability to meet deadlines.
• Can prioritize tasks and notify others when assistance is needed.
• Proficient computer skills, including Google or Microsoft Office Suite or related software, and has the ability to learn new programs quickly.
• Must have a High School diploma or equivalent.
• Ability to operate a motor vehicle and have a valid driver’s license
• At least one year of related experience in customer service or related experience is required.
• Previous experience in an office, Title, Escrow, or Banking is a plus!

About the position

The Front Desk Coordinator / Escrow Assistant is responsible for answering and directing phone calls to the appropriate person.

The position is typically the first person that is seen when someone arrives in the office and should provide the guest with a good experience.

This includes greeting and directing them to the appropriate place and providing excellent customer service. With assistance and supervision, the position also provides assistance to the escrow department by performing general support tasks to maintain department efficiency.

Job duties include gathering documents and processing paperwork required for all payoffs, and liens, and clearing titles for routine escrow transactions.

The Escrow Assistant handles earnest money for escrow transactions. This position communicates with various types of lenders, realtors, attorneys, customers, and others in order to facilitate information gathering.

This position requires excellent customer service ability. Interpersonal skills, and verbal and written communication skills.

Ability to stay organized and provide accurate and timely work within deadlines.

Job Duties Include :

• Answers telephone calls, routes to appropriate individuals or departments, and takes accurate messages.
• Professionally and courteously greet clients and address their questions and concerns. Direct clients to appropriate individuals or departments as needed.
• Process Title orders received from clients via email, fax, telephone in-person, etc.
• Checks information such as order information, legal descriptions, addresses, buyer / seller names, and property data and verifies the completeness and accuracy of the order.

Obtains needed information and clarification from the appropriate co-worker.

• Assist escrow staff in preparing for closing by requesting pay-off statements and figuring out loans, lien releases, insurance, commissions, and legal records and / or necessary documents to ensure that lender instructions coincide with the purchase agreement.
• Upload all necessary documents into document retention software and complete all required information.
• Input, access and retrieve data relevant to closings.
• Uploads all necessary documents into document retention software and complete all required information.
• Communicate effectively and professionally with company employees and customers by phone, in person or through correspondence.
• Supports corporate core values, purpose, goals and culture.
• React to change positively and productively, including as a result of the expansion of job responsibilities and expectations.
• Adheres to all company policies and standards, including the expectation of prompt, predictable and regular attendance.
• May be required to use a company car or personal car to deliver information to clients, customers, banks, courthouse, etc.
• Other job duties as required.

Physical Requirements :

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

We offer :

Competitive benefits plan including paid medical, dental, and vision for company employees with contribution toward a spouse or dependent coverage.

In addition, we offer a 401(k) with a competitive discretionary match, discount on closing fees, advance paycheck access, and voluntary benefits, including accident, hospital, and pet insurance plans! New employees accrue up to three weeks of Flexible Time Off and are eligible for 11 paid holidays from day one of employment.

We offer volunteer time off to give back to our local communities. We also offer a company-provided employee assistance program, Short Term Disability, Basic Life Insurance and a wellness program at no cost to employees.

Flying S Title & Escrow is an equal employment opportunity employer. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential function of the position.

Applicants offered a position must be able to pass a pre-employment background and MVR check.

PI251008075

Last updated : 2024-10-05