What are the responsibilities and job description for the Customer Experience Coor position at TJ Maxx?
Customer Experience Coordinator
Opportunity: Contribute To The Growth Of Your Career.
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.
- Role models outstanding customer service
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
- Provides and accepts ongoing recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs during customer interactions
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and supports maintenance of a risk-free environment
- Performs other duties as assigned
Who We Are Looking For: You!
- Available to work flexible schedule to support business needs, including nights and weekends.
- Strong understanding of merchandising techniques
- Capable of prioritizing multiple tasks at one time
- Strong organizational skills with attention to detail
- Ability to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors to accomplish tasks
- Strong communication skills
- Ability to train others
- One year retail and 6 months of leadership experience.
A Few More Reasons to Love TJX.
- Competitive Compensation
- Weekly Paychecks
- Associate Discount
- Career development opportunities
- TAAP – TJX Associate Assistance Programs
- Be a part of an inclusive team
- Flexible work schedules
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.
Customer Experience Coordinator
