Retail Customer Service Supervisor

Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.

Opportunity: Contribute To The Growth Of Your Career.Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store.Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principals using appropriate company resources and tools
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and daily activities in accordance with store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
Provides and accepts ongoing recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs during customer interactions
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and supports maintenance of a risk-free environment
Performs other duties as assigned
Who We Are Looking For: You!Available to work flexible schedule to support business needs, including nights and weekends.
Strong understanding of merchandising techniques
Capable of prioritizing multiple tasks at one time
Strong organizational skills with attention to detail
Ability to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors to accomplish tasks
Strong communication skills
Ability to train others
One year retail and 6 months of leadership experience.
A Few More Reasons to Love TJX.Competitive Compensation
Weekly Paychecks
Associate Discount
Career development opportunities
TAAP – TJX Associate Assistance Programs
Be a part of an inclusive team
Flexible work schedules
Benefit programs and eligibility terms vary across our global locations. We encourage you to apply to learn more about how our benefits can make a difference for you.At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Job Type: Full-time

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person