Community Manager

At Tricon Residential, we imagine a world where housing unlocks life’s potential. We’re inspired to come to work every day to help improve lives through the power of positive resident experiences. As an owner and operator of a growing portfolio of approximately 37,000 single-family rental homes and multi-family rental apartments in the United States and Canada, we strive to provide our residents with quality homes and an unparalleled rental experience. Enriching the lives of our residents and local communities underpins Tricon’s culture and business philosophy. We leverage our innovative approach to rental housing and technology to build communities and deliver outstanding resident experiences. Tricon is built on the idea our residents can have it all—convenience, quality, and a community. We also believe that our employees can have it all—rewarding challenges, growth opportunities, and real collaboration in an environment that balances meaningful work with friends, family, and time for the activities you love. Job Description The Community Manager will enjoy variety in their day and promote a positive image of the company. They will assume responsibility associated with management of an urban, multi residential, best in class property, providing elevated customer service and resident experiences. The Community Manager is expected to be a team player and people leader, working collectively to achieve common goals. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences. Located within the Canary District Masterplan, Canary Landing is a 12-acre 2,500 unit purpose-built rental apartment community that will deliver in phases starting in 2022 through 2025, and is being positioned in the marketplace as Toronto’s most livable community. Canary Landing’s outstanding location (proximity to downtown core, Distillery District, Corktown Common, Don River Valley ravine system), acclaimed Danish architecture, and vibrant public realm prioritizes the pedestrian experience. Canary Landing will feature both market and affordable rental suites that accommodate different lifestyles and budgets, resort-quality amenities, and offer an elevated service experience through technology and lifestyle programming. Built to LEED Gold certification, Canary Landing is designed to bring people together and create community. Customer Service: Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience Professionally and courteously handle all inquiries, feedback, complaints or concerns from residents (current and perspective) and follows up accordingly Act with integrity and demonstrate support for our core values Leadership: Responsible and accountable for the leadership, development and supervision and activities of all resident services site staff, service providers, and contractors Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary Accountabilities: Ensure effective communication with residents, consistent with their expectations Oversight for Marketing, Leasing and overall Resident experience at the property Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites Perform regular and proactive inspections of the property and make recommendations as required Qualifications: Possess exceptional communication and interpersonal relationship skills High degree of diplomacy, integrity, discretion and confidentiality Leadership abilities to inspire a team to achieve greatness High degree of initiative, agility, creativity and flexibility Ability to work with a diverse group of people and interests while being culturally aware Minimum Requirements: 3 years of management experience with multiple reports Bachelor’s Degree in applicable related field Completion of (or working towards) Property Management Designation considered to be an asset Intermediate knowledge of MS Office (Word, Excel, and PowerPoint), Yardi is an asset At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.