What are the responsibilities and job description for the Hotel Front Desk Specialist position at TMC Transportation?
TMC Transportation is the nation’s largest employee-owned, open deck transportation company. Founded in 1972, and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. If you’re seeking a rewarding career at a dynamic company built on integrity, innovation and dedication to quality and customer service, then join us in our Destination of Excellence.
TMC Offers:
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
TMC Transportation has an immediate full-time opening for a Front Desk working out at our Microtel Inn & Suites in Columbia, SC.
PRIMARY FUNCTION:
The primary function of a Front Desk Clerk is to perform customer service and attend to guests at the front desk of the hotel.
DUTIES AND RESPONSIBILITIES:
- Check guests in and out of rooms using computer.
- Be able to take guest reservations by phone or in person.
- Operate hotel switchboard in order to transfer guest calls and record and make guest wake up calls.
- Drive shuttle van as needed.
- Responsible for balancing cash drawer and shift deposit.
- Oversee the gift shop and complete transactions related to the gift shop while on duty.
- Maintain files and complete paperwork related to the front desk.
- Have knowledge of and use proper procedures for any safety and/or security issues that occur during shift.
- Ability to operate laundry equipment to wash, dry, fold and store laundry.
- Deliver rollaways, cribs and additional guest supplies if requested.
- Keep all work areas and lobby clean and orderly.
- Other duties may be assigned.
MINIMUM QUALIFICATIONS/EXPERIENCE:
- High School diploma or equivalent required.
- Must have valid driver’s license.
- Good working knowledge of computers.
- Must have strong customer service skills.
- Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to communicate effectively to customers or employees of organization.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: The physical requirements and work environment described are representative of those present while performing the essential functions of this job.
- Must be able to sit, stand and use telephone and computer, for extended periods of time.
- Must be able to climb up and down stairs.
- Must be able to lift up to 50 lbs.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Synxis: 1 year (Required)
- Wyndham: 1 year (Required)
Work Location: In person
Salary : $14
