What are the responsibilities and job description for the Repair coordinator position at TMC Transportation?
TMC Offers :
- Competitive Salary
- Comprehensive Benefit Package
- 401(k) Plan
- Employee Ownership - ESOP!
TMC Transportation has an immediate opening for an Road Repair Coordinator working out of our corporate office in Des Moines, IA.
Thursday-Sunday : 6am to 6pm
Mon-Friday : 7am to 5pm
PRIMARY FUNCTION :
Direct and control the drivers with other company employees, and service providers in establishing the diagnosis and repair of road breakdowns of company equipment.
If necessary, the reassignment of freight movement to other available company equipment.
DUTIES AND RESPONSIBILITIES include the following :
- Responds to calls and satellite messages from drivers notifying of a service problem or road breakdown or road emergency.
- Manages driver inquiries and problems as they relate to break down time.
- Prioritizes and schedules repairs according to urgency. Approves and authorizes repairs and negotiates repair cost payments.
- Analyzes all known information on specific break downs and formulates a repair plan which includes either a repair on the road or at the nearest TMC facility.
- Direct and informs drivers of type of repair needed and location of service provider.
- Communicate effectively with drivers, vendors, Fleet Managers, and other internal personnel regarding company policies, delay & break down updates, and possible complaints.
- Responsible for entering and updating all breakdown notes and related data into computer database and company intranet.
- Responsible for records of breakdowns, repairs, costs, and any other applicable information about service providers.
- Utilize web-based technology to locate repair facilities.
- Evaluates invoices for appropriateness of all charges and issue payment to vendors.
- Verify maintenance records pertaining to unit repair history.
- Promote safety throughout all areas of operations.
- Ensure the awareness of and enforce company policies.
- Participate in total quality management and process improvement teams.
- Other duties as assigned.
Last updated : 2024-07-28
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