Technical Services Project Analyst

Job # PR24006

Job Title Technical Services Project Analyst

Office Location Roanoke, VA

Business Function/Department Energy & Infrastructure Solutions/ Business Process and Analysis

Sales Territory, if applicable N/A

General Role Description

Provide analytical and administrative services for warranty and technical services project management

Role Accountabilities

-   Originate projects in ERP, including client entry, project funding, budget creation and maintenance, invoice schedule generation, and integration tasks

-   Verify Terms & Conditions (T’s & C’s) on purchase orders, identify risks, resolve issues or escalate per guidelines prior to order entry

-   Identify required delivery dates for each project task, confirm with Sourcing that purchase orders are issued in a timely manner based on required delivery, reporting exceptions to management as appropriate

-   Issue invoices in timely manner when contractual billing requirements are met

-   Contact finance department for tax certificates if required and expedite if necessary

-   Generate requisitions, using ERP, by building item masters when necessary, confirming Harmonized Tariff System (HTS) Codes, identifying required delivery dates and cost targets; and retain supporting documentation

-   Generate, review, and distribute warranty, cost of quality, and vendor rework reports, as requested

-   Prepare commercial proposals of service work outside the scope of the original contract to meet internal and external clients’ Request for Quote (RFQ) requirements and effectively communicate to the client

-   Review client PO and communicate with client to reconcile any discrepancies with proposal

-   Negotiate service invoice variations with clients to obtain a purchase order increase as needed

-   Recommend MIN/MAX stock levels of warranty parts to immediate manager based on sales forecasts and past failure rates to ensure inventory levels will meet demands of future

-   Monitor and report status of progress of all major proposals to immediate manager

-   Analyze and summarize historical project data to be used for preparation of business mid-range plan (MRP)

-   Expedite equipment deliveries through Sourcing as required

-   Coordinate efforts of a cross-functional team of client, supplier, packer, freight forwarder, carrier, and customs broker, to ensure timely delivery of product

-   Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation

-   Track monthly warranty costs for the Technical Services group and report to immediate manager

-   Create site memos for each service project, per company policy

-   Enter new tasks into cost of quality project

-   Review and approve transferred timesheets and expense reports for assigned projects per applicable company policies, escalating to management as appropriate

General Employee Accountabilities

-   Bring full effort to bear on tasks assigned by manager

-   Give manager best advice

-   Give earliest notice when work cannot be delivered as specified

-   Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

-   Exemplify Company Core Values:  Integrity, Client Focus, Team Orientation, and Personal Commitment

-   Comply with all Company policies, practices, and procedures and all regulations and laws

-   Recommend viable improvements proactively

-   Ensure effective utilization of business tools and processes

Minimum Qualifications

-   Bachelor’s degree in related field or equivalent via education and/or work experience.

-   3 years’ related work experience
Demonstrated skills for preparing service proposals

-   Demonstrated knowledge of commercial contract terminology

-   Demonstrated negotiation skills

-   Demonstrated continuous improvement in areas of responsibility

-   Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills

-   Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts

-   Proficiency in an ERP, MS Word, Excel, Outlook, and PowerPoint 

-   Availability to travel domestically, less than 5%, sometimes with limited notice

Preferred Qualifications

-   Demonstrated knowledge of scientific terminology and engineering processes

-   Demonstrated experience requiring application of international trade policies

-   Proficiency in Oracle ERP, MS Project, Access, Adobe Acrobat, Visio, AutoCAD, CRM tools, HTML

-  Advanced Excel skills

Link to TMEIC Corporation Americas website:  https://www.tmeic.com/.  To be considered an applicant for any available positions, individuals must complete an online job application for each posting.  A resume may be attached to the online application but is not considered a substitute for the information in the application.  Applications will be considered only for the specific position for which the application is submitted.

EEO/AA/M/F/Vet/Disability Employer