Operations Manager

This position has four core functions; (1) managerial oversight of workforce department office functions (2) managing and promoting programs and courses through the development, marketing and delivery of non-credit programming, (3) oversight of ACT Prep programming, and (4) responsibility for managing the external facility rentals process.

Essential Functions:

1. Provides overall management of the Workforce and Continuing Education office.
2. Responsible for coordination of facility rentals for the Columbia campus including developing contracts, room scheduling, coordination of facilities, coordination of audio visual, billing, and collection of fees.
3. Responds to and handles telephone, email and in-person requests for information for the department.
4. Performs business office functions, including word processing, assistance with preparing and copying course material, syllabi, handouts, generating reports, program reviews, correspondence, mail distribution, document and requisition preparation
5. Performs routine office duties such as preparing requisitions for office supplies and equipment, purchase orders, work orders, duplicating and filing, etc.
6. Works with other departments, extended campuses and TBR institutions in support of campus work.
7. Responsible for the oversight of the ACT Prep Program including scheduling classes, creating course sections in CampusCE, coordination of instructors, ordering books, and keeping director apprised of enrollment.
8. Serves as point of contact for facility rentals, external and internal events; coordinates and maintains records for facility requests.
9. Administers Continuing Education Units which includes preparing reports and maintaining transcripts.
10. Maintains the master facility use calendar for the Columbia Campus.
11. Promotes the online course offerings including scheduling the online certification programs.
12. Accountable for all business services activities of the office.
13. Assists with special projects and functions as assigned.  
14. Support the WCE Coordinator of Workforce Solutions in the management of the summer camp program for the college.
15. Maintains appointment calendars, office files, records and supply inventory.

SUPPLEMENTAL FUNCTIONS:

1. Serve on college committees as assigned
2. Compiles and analyzes data for division reporting and planning.
3. Cooperates with the College’s Marketing and PR Office to ensure that marketing materials meet College standards
4. Travels to various industries in the service area.
5. Other duties as assigned.

Education, Training and Experience Required:

1. Associates Degree in business related field, Mass Communications, Information Systems or other appropriate field.
2. One year of experience in outside sales, data management, training, event planning or related field.
3. Experience effectively managing multiple projects, adapting to changing schedules and meeting deadlines.
4. Office management experience related to budgeting, recordkeeping, reporting, and meeting deadlines.
5. Intermediate experience with Microsoft Office applications – Windows, Word, Excel, PowerPoint, and Access, or database applications.
6. Excellent writing skills
7. Experience monitoring and updating web sites

Education, Training, and Experience Preferred: 

1. Bachelor Degree business related field, Mass Communications, Information Systems or other appropriate field.
2. 3 years in outside sales, data management, training, event planning or related field.
3. Data management experience
4. Graphic Design Experience
5. Experience using learning management systems and email marketing systems
6. Experience with curriculum development
7. Experience managing various social media

Knowledge, Skills, Abilities and Work Characteristics:

1. Excellent oral and written communication skills.
2. Social media skills
3. Exceptional customer service skills.
4. Ability to work with limited supervision.
5. High attention to detail.
6. Ability to plan and organize multiple activities.

Working Conditions:

1. Varied work hours, including days and evening and weekend hours as needed.
2. Travel to Columbia State extended campuses and other service area locations
3. Normal sitting and movement in an office environment.
4. Visual and hand usage of computer terminal and/or PC.

Titles Supervised: 

1. Student workers

Hiring Salary Range:  $35,200 - $42,230

This is a classified (non-exempt) position based at the Columbia, TN Campus.

About Columbia State Community College:

As Tennessee’s first community college (established in 1966), Columbia State is committed to increasing access and enhancing diversity at all five of our campuses.  Columbia State is a member of the Tennessee Board of Regents.  Columbia State is known for excellence both inside and outside the classroom.

Columbia State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents

Columbia State Community College does not discriminate on the basis of race, color, religion, creed, ethnic or national origin, sex, sexual orientation, gender identity/expression, disability, age (as applicable), status as a protected veteran, genetic information, or any other category protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies:

Executive Director of Human Resources
humanresources@columbiastate.edu
1665 Hampshire Pike, Columbia, TN 38401
931-540-2551

Salary : $35,200 - $42,230