What are the responsibilities and job description for the HOST/HOSTESS position at Toast - Brea?
Position Title: Host/Hostess
Department: FOH
Reports to: Manager/Assistant Manager
Supervises: N/A
FLSA Status:
POSITION SUMMARY
A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greet patrons, and if needed, confirm reservations, take reservations, and track occupancy chart for space
- Answers phone calls and gives basic information on reservations, availability, restaurant hours and services
- Keep track of the waiting list and open tables
- Assign tables to guests depending on party size, waiter/waitress availability
- Accurately quote wait times to patrons
- Alert and call guests to host stand when the table is bussed and cleaned
- Escort guests to table and present food and drink menus
- Answer patron questions regarding menu items; recommend or suggest items as needed
- Takes patrons' drink orders
- Observe and assists in preparing unoccupied tables for customers by wiping surface top, removing debris, and ensure seats are clean
- Assist with waitstaff side work and opening and closing duties
- Take orders over the phone and pack prepared take-out orders
Healthy and Safety
- Ensure that all potential and real Hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures
- Ensure that all emergency procedures are rehearsed, implemented, and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
- Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Work Environment and Physical Demands
The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Stand for sometimes long and continuous periods of time;
- Use stomach and lower back muscles to support the body for long periods without getting tired;
- Repeat the same movements for long and continuous periods of time;
- Ability to use hands to handle, control or feel objects, tools, and controls;
- Use fingers to grasp, move, or assemble very small objects;
- Make quick, precise adjustments to machine controls;
- Ability to bend and twist at waist;
- Use muscles to lift, push, pull, or carry heavy objects;
- Lifting up to 50 lbs.
- Ability to work in a fast-paced environment;
- Exposure to moderate, sometimes loud noise level.
QUALIFICATIONS
Incumbents must demonstrate the ability to follow policies and procedures as established in the Company's Employee Handbook. Incumbents will also contribute to a positive work environment by behaving and communicating in a manner such that they get along with all constituent groups, co-workers, and management.
In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required.
EDUCATION
- High School Diploma or GED equivalent
CERTIFICATIONS, Licenses, and Registrations
- Current SERVSAFE Certification
WORK EXPERIENCE
- Previous experience working in the hospitality industry.
KEY SKILLS SET
- Strong organizational, time-management, attention to detail;
- Strong problem-solving skills and ability to meet tight deadlines;
- Excellent communication skills;
- A strong base of hospitality knowledge;
- Strong coaching and people-development skills
- Strong leaderships, interpersonal and conflict resolution skills;
- Team player;