Client Information Coordinator

Who we are:

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you’ll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

To learn more about what we make possible, meet some of our customers or take a look at some of our products.

What you’ll do:

Our technology has life-changing impact on people with communication and mobility challenges by giving them a voice. Our Funding Team helps to make that impact possible by navigating the complex legal landscape of healthcare financing.

The Client Information Coordinator is an integral member of the funding/reimbursement team and has primary responsibility of upfront intake and verification of patient information for recommendations for our devices that may be covered by the customer's healthcare coverage. This role is responsible for gathering the application documents, coordinating upfront communication and entering data details to start the funding journey. The main focus is to effectively secure accurate documentation, engage in professional dialogues with stakeholders, and communicate with various parties, ensuring smooth case progression.

KEY RESPONSIBILITIES:

• Electronic data entry of all information received via fax, email, and the Tobii Dynavox e-Funding platform, according to process and standard procedures.
• Identify, label, and store funding documents within the electronic database.
• Identify and properly code client’s medical and speech diagnosis.
• Review and maintain documentation with attention to detail, ability to analyze data and check for errors and/or inaccuracies.
• Identify client’s healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, exclusions, and prior authorization requirements.
• Execute private insurance calls to confirm and secure accurate benefit information details & prior authorization requirements.
• Prepare state-specific prior authorization forms/ CMN’s and upload to electronic database.
• Identify and verify current physician and other medical details.
• Initiate communication with customer/case contact; verify basic information, provide details of next steps of the funding process, including estimated out of pocket expenses, missing documents and securing key contact information.
• Communicate to the Funding Consultant potential challenges with the prior authorization process.
• Communicate proficiently and convincingly, advocating as a representative of Tobii Dynavox,
• Properly identify the status of the request and ensure proper flow to the next step of the funding process.
• Meet established goals and expectations successfully.
• Collaborate effectively with multiple stakeholders for case progression.
• Perform various other tasks as assigned.
  
  

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:

• High school diploma
• Two years of experience working with insurance in a medical setting
• Knowledge of Medicare, Medicaid, Private Insurance and coordination of benefits preferred.
• Experience using myCGS, Navinet, Noridian, and Availity websites preferred.
• Experience navigating phone queues preferred.
• Ability to multitask, prioritize and manage time effectively.
• Organized with ability for problem solving, adaptability, and self-control during unexpected challenges.
• Interpersonal communication skills
• Oral and written communication skills
• Virtual communication skills
• Excellent Telephonic communication skills
• COMPUTER OR TECHNICAL SKILLS:
• MS Office Word and Outlook, creating and altering PDF’s and other forms
• Basic computer operation, maintenance and trouble shooting.
• Web Browser and Search Engines
• Online Application Navigation
• OTHER SKILLS REQUIREMENTS:
• Knowledge of Medicare, Medicaid, and third-party insurance regulations
• Records maintenance skills
• Knowledge of HIPPA guidelines
• Detail oriented, ability to analyze data and check for errors and/or inaccuracies.
• WORK ENVIRONMENT REQUIREMENTS:
• Ability to work at a desk for prolonged periods of time
• Ability to work from home with interruptions
• Able to work with interruptions in a fast-paced environment
  
  

Where we stand:

We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled