What are the responsibilities and job description for the Service advisor toyota position at Tom Wood?
Tom Wood Toyota in Whitestown, IN is actively seeking a dedicated, full-time Service Advisor to become a valuable member on our team!
RESPONSIBILITIES :
- Meets or exceeds dealership objectives and goals for the service department.
- Advises customers about necessary services for routine maintenance.
- Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.
- Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.
- Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.
- Ensures that vehicles are parked in assigned areas, keys are marked and put away correctly.
- Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.
- Follows manufacturer guidelines for handling warranty concerns. Perform work specified on maintenance and repair orders with efficiency and in accordance with dealership and / or factory standards
- Explain mechanical diagnoses and required repairs in a non-technical manner to service advisors and customers
- Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing technology.
QUALIFICATIONS :
- Hold a valid driver’s license with a clean driving record Team oriented, flexible, and focused on maintaining a high level of customer service
- Communicates clearly and works with customers to provide the best service
- Presents themselves in a professional manner at all times and stays calm under pressure
- Is organized and has functional computer skills
BENEFITS
- Vacation
- Holidays
- Medical
- Dental
- Vision
- Life
- Disability
- Training
- Future Advancement
- Company Matching 401K
- Tuition Reimbursement
- And MORE!
ABOUT TOM WOOD
Core Values : Passionately Driven, Uncompromising Integrity, Sincere Desire to Help Others, and Humble Confidence
Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility.
Tom Wood Group is an equal-opportunity employer.
Last updated : 2024-03-04
