Electronic Payments Specialist - Central New York

This position performs tasks related to day-to-day processing of wire transfers, ACH/Direct Deposit transmittals, and correspondent bank reconciliation within a multi-bank environment. Responsible for day-to-day tasks associated with cash management solutions (including positive pay, account reconciliation). Provides an exceptional customer experience for internal and external clients.

General

• Perform a variety of operational tasks involving wire transfers and ACH/Direct Deposit.
• Reconcile Incoming and Outgoing Wires to Federal Reserve daily
• Reconcile international wire correspondent bank statement daily.
• Perform tasks related to large dollar review of bank official checks and check reconciliation support.
• Balances multiple general ledger accounts on a daily basis including but not limited to wire suspense GL; Fed Wire statement; wire fee GL; ACH Non-Fed and ACH returns from the Fed. Research any outages in a timely manner.

Wire Transfers

• Perform a variety of operational tasks involving wire transfers in a multi-bank environment including but not limited to: receiving, documenting, verifying and posting incoming & outgoing wire transfers; ensuring all wires are compliant with bank policy, OFAC and UCC 4A guidelines; inputting and verifying wire details on the system and ensuring accuracy; maintain wire transfer logs and creating account entries; ensure proper record retention for compliance records.
• Follow department procedures for transmitting wires including verifying funds availability and placing holds against funds; communicate with branch personnel and/or customers to verify the validity and accuracy of the wire details; review new wire transfer instructions and compare to wire history to identify any potential fraud; communicate concerns to an associate immediately.

ACH/Direct Deposit

• Perform a variety of operational tasks involving ACH/Direct Deposit functions in a multi-bank environment including but not limited to: processing and reporting ACH/Direct Deposit transactions; enters data creates files for operations transmission; verifies and balances the daily output files and ensures compliance with bank policy.
• Performs tasks related to ACH Stop Payment for customers.
• Properly review and transact payment dispute forms in compliance with Reg E.
• Takes ownership for knowing and understanding wire transfer, ACH and direct deposit fraud risks and monitors all payments for signs of fraud, follows all dual control procedures to increase fraud prevention, and communicates any suspicious activity to management immediately.
• Review and decision ACH return and exception items daily.
• Respond to ACH Reclamations and Letter of Indemnity requests from government departments and other banks

Required Qualifications:

• High school diploma or equivalent
• Minimum of 1 year banking experience
• Prior customer service experience
• Acute attention to detail especially in a fast-paced environment with documents and working with data that has sensitive data and appears repetitive in nature
• Must be able to prioritize quickly and maintain organization in a fast-paced environment with multiple specific deadlines throughout the day Proficient in reading, writing, grammar, typing, various computer programs, mathematical and basic accounting skills
• Exceptional interpersonal skills to work with others in person or remotely through verbal or written methods of communication
• Must be analytical minded to review information from a variety of sources and draw conclusions or solve problems

Preferred Qualifications:

• Associates degree
• Prior customer service experience assisting customers remotely
• Previous experience working with wire transfers, ACH or direct deposit services
• Previous experience working in a multi-bank or multi-company environment

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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