Loan Servicing Specialist

• Perform daily duties with moderate supervision or direction within your defined work group to complete tasks within the group. Expected to review reports for accuracy; balance the work of the group or of one’s own work; conduct and verify online maintenance; preparing and entering data into the online system; perform operational duties associated with consumer loan products, mortgage products, and business loan escrow accounts; post payments, payment corrections and loan adjustments; data entry and disbursement of tax payments and insurance premiums; provide complete and accurate payoff quotes.
• Provide exceptional customer service to internal and external customers through a variety of communication channels and take ownership of the inquiry typically by researching and resolving basic inquiries; obtain pertinent information to escalate to other team members for further assistance; monitor department email and distribute to appropriate work groups.
• Perform credit file administration functions including but not limited to the review of loan documents for quality control; interaction with Loan Officers and dealerships with regard to loan documentation; perfection and release of loan collateral documentation using external system; add loan and verification functions on the mainframe (i.e. Loan Boarding to core).
• Maintain records and reports by validating scanned documents for quality assurance in the imaging system; file and retrieve hard copy documents; prepare, distribute, and monitor reports to associated team members; record for audit verification; legal and correspondence files.
• Adhere to regulatory and technical requirements of outside agencies; perform duties per the most recent written procedures for all assigned functions within the assigned work group to ensure the daily completion of all tasks within established completion deadlines; complete all education, training and professional development required for this position.

Job Requirements:

• High School diploma or equivalent.
• Minimum of two (2) years’ experience in banking and/or loan servicing.
• Demonstrated ability to work in an office related work environment with a focus on production and customer service.
• Must be able to work independently and as part of a team with basic supervision.
• Strong interpersonal relations and communication skills.
• Well established organization techniques.
• Sound analytical and problem solving abilities.
• Basic computer skills to work with data, spreadsheets, word documents and other industry specific software.

Equal Employment Opportunity/Affirmative Action Employer Tompkins Financial Corporation is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, marital status, family status, gender identity or expression, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.