Dispatcher

Description

Position Summary:

As a Dispatcher, coordinates the scheduling of TCAT transit system routes, MOD Service, and assignment of Operators.  Accurately maintains scheduling spreadsheet and daily operations software.  Monitors two-way radio communication between the transit facility, on-duty Operators, and maintenance department to ensure the transit system is running smoothly and needs are immediately addressed. Monitors Operator assignments: call-in replacement Operators and provide guidance and assistance to Operators.  Assess Operator’s fitness for duty; enforce TCAT policies; maintain confidentiality of employee information, provides back-up to the Transit Supervisors.

Essential Functions:

• Coordinates routes and schedules the assignment of Operators:
• Schedules operators according to labor agreement, to ensure adequate staffing
• Knows and understands the labor agreement and properly applies the agreement
• Produces weekly bus operator’s schedule
• Manages the open work board
• Assigns, schedules, and dispatches vehicles from facility to provide effective and efficient delivery of service
• Reviews and approves time off requests in compliance with attendance policy.
• Completes daily documentation of activities to provide accurate, up-to-date information
• Performs data entry and maintains and monitors the daily operations software making changes as they happen throughout the day; produces reports
• Works closely with the Safety to facilitate drug and alcohol testing
• Acts as liaison between operators and maintenance staff for bus repairs
• Knows and understands TCAT Policies and Procedures, System Safety Plan, Drug and Alcohol, state and federal regulations such as days/hours of service
• Assists in the coordination of daily schedule coverage in response to emergency absences
• Monitors check-in of Operators and departure of vehicles to ensure the service is on-time 
• Assesses Operator’s fitness for duty

Monitor radio communication:

• Initiates and receives all radio transmissions
• Serves as primary liaison for emergency services requested by Operators to include mechanic staff, Transit Supervisors, MOD, and emergency responders
• Works during inclement weather emergencies providing schedule updates and controls radio transmissions
• Relays and coordinates communications between other agencies
• Communicates with Transit Supervisors to keep them apprised of issues/concerns/situations that require their attention

  Supervises Operators

• Provides direction, support, counseling, and corrective action on matters related to attendance, routes, scheduling, uniform compliance, operation rules and procedures, radio communications and so on
• Administers the attendance policy and maintains the Attendance Tracking System.
• Maintains the weekly schedule program used to produce payroll by monitoring operators’ time, sign time off requests and exception sheets for payroll confirming Operators’ time
• Administers MOD service requests
• Keep supplies stocked in the Operations Area such as coffee supplies and schedules.
• Assists Operators with day-to-day issues and problem solving

Nonessential Duties:

• Drives a transit vehicle in emergencies
• Acts as a backup to the Transit Supervisor in providing street supervision on as needed basis 
• Other duties as assigned

Qualifications

Qualifications:

• High School diploma or equivalent required.
• Must possess a Commercial Drivers License (CDL) with air brake and passenger endorsement
• At least one year of prior dispatch experience preferred.
• Familiarity with FCC regulations and terminology.
• Must have well-modulated voice.
• Must possess good analytical and basic mathematic skills including addition, subtraction, multiplication, and division.
• Must possess good working knowledge of personal computers, related word processing, email and spreadsheet software as well as operations software.
• Must have the ability to deal with a fast paced environment and stressful situations and to work independently
• Must possess strong organizational skills with the ability to handle many tasks in a compressed timeframe and be detailed oriented.
• Ability to communicate in a clear and concise manner both verbally and in writing; ability to establish and maintain effective working relationships with employees, management team and customers.
• Ability to plan and assign work in an efficient and effective manner.
• Ability to interpret policies and regulations and apply them in a consistent appropriate manner.
• Able to exercise good judgment with respect to Bus Operator, and passenger welfare and equipment safety.
• Must be cooperative and willing to work with and learn from others and able to react productively to change
• Must be able to work a variable schedule including days, nights, weekends, and holidays.
• Must pass a pre-employment drug test and be subject to random drug and alcohol testing.