IT Support Specialist

About TOMRA Food

Company Description

TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries. Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry. Our US Food division is based in Sacramento, CA. and we are always seeking talented and passionate individuals to join our organization.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

Job Description

As an IT Support Specialist, you will work in the global IT Infrastructure and Support Team focusing on local IT support for regional offices. You contribute to a reliable, professional, and timely IT support for end users. You need to have a customer centric approach to resolve issues and provide services offered from the Group IT Service Catalogue.

As a member of the global support team, you will actively participate and contribute within the Group IT Infrastructure and Support team assuring we keep our (internal) customers productive with state-of-the-art IT equipment. You may also be asked to provide support for divisional systems if offered through the Group IT Service Catalogue. The position will be based in West Sacramento, CA.

We are seeking a candidate who plays well in the international IT team and breathes the values of TOMRA. The candidate must appreciate the long-term perspective to grow with our international operations.

As this position has a high exposure to internal systems, the candidate’s respect of TOMRA’s intellectual property is of highest concern.

User Support

• Provide L1 Helpdesk support to end users
• Manage the IT onboarding process for new hires
• Manage hardware collection in the offboarding process

IT Service Management

• Handle IT requests and incident reports based on assigned priority
• Collect the required information to escalate to L2/L3 support and help in troubleshooting
• Review global tickets within your groups and collaborate with the global IT Support organization
• Report and coordinate support case with 3rd parties (hardware / software /service provider)

Client Administration

• Prepare client computers, mobile devices, access cards for new employees
• Support users with Windows based client computers and other IT provided equipment
• Help senior IT staff with administration and facility work
• Audit client computers and report compliance issues

Perform maintenance at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes

Asset Management

• Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and assure the asset records are maintained
• Manage local equipment (e.g. conferencing systems and printers)

Infrastructure Management

• Check local IT infrastructure, assuring that all systems are in accordance with provided checklists
• Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event
• Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware

Qualifications

• Superior knowledge in Windows and Office 365
• End user IT support experience
• Experience with communication and collaboration systems (Outlook, Teams, O365)
• Basic network technology and security knowledge (WAN, LAN, WLAN)
• Basic Windows Server (2019/2016) or Linux administration knowledge
• Fluent in English
• Superior communication and social skills
• Senior position: University degree in Computer Science (B.Sc.) or at least 2 years of experience in similar positions

Physical Requirements

• Job requires frequent bending, kneeling, and standing
• Lifting of up to 40 lbs.
• Working in confined spaces

Work Environment

• Office Requirement

Education/Experience

• Bachelor’s degree in Computer Science or related field or minimum of 2 years of equivalent experience

Travel

• Role may require occasional travel

Why Work For Us

Additional Information

You will have long-term career opportunities, with a globally renowned company and the following:

• Strong benefits offering with medical, dental and vision plan premiums covered at 100% for employees
• Healthy PTO policy with 26 days annually (sick, vacation, holiday) which increases with each year of seniority
• Be part of a mission to transform how we all obtain, use and reuse the planet’s resources to enable a world without waste
• Inclusive company culture that values diversity, well-being and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally
• Professional training and development: We are passionate about people and seeing them succeed
• We love innovation, a collaborative environment where idea sharing and thinking outside the box is encouraged

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.

All your information will be kept confidential according to EEO guidelines.