Central Operations Associate

This opportunity would be with Tools for Humanity.

Location: Munich

About the Team

The Central Operations and Compliance Team drives operational quality and compliance with regulatory and company standards at scale. We are implementing global guidelines and tools that ensure operational excellence and adherence to compliance standards. Additionally, we aim to streamline Operator application and onboarding experience, drive effective communication and lower barriers for new Operator entry.

About the Opportunity

The Project Manager will be responsible for the end-to-end setup, implementation, and management of global processes related to the inflow management of Orb Operators – independent partners who sign up new users.

We are looking for highly motivated individuals to run global workstreams under Central Operations. The Associate will be responsible for the end-to-end setup, implementation, and management of global processes related to field operations.

Key Responsibilities

• Project Management. Run projects from inception to completion, owning deliverables, communications, and timelines. Coordinate with central and regional teams, including Market Operations, Trust & Safety, and Customer Experience.
• Data Analysis and Insights. Utilize data analytics to provide actionable insights and recommendations that support the optimization of central operations processes. Develop and maintain dashboards for tracking performance metrics, using these insights to drive data-informed decisions and strategic planning.
• Cross-functional collaboration. Work closely with various departments to design and implement processes that enhance operational efficiency and compliance.
• Support and Teamwork. Provide support in various projects and initiatives, demonstrating flexibility and a commitment to the team's success.
• Market and Field Insights. Conduct research and gather insights from field visits and market analysis to inform strategies and operations.

About You

• You have 3 years of relevant experience. You have experience in project management, startup operations, or other operations-heavy roles within a fast-paced, tech-driven environment.
• You have strong cross-cultural competency. With a background in working with diverse teams across different geographies, you excel in communicating and collaborating across cultural contexts.
• You’re an effective communicator. You possess exceptional communication and presentation skills, capable of engaging effectively with various stakeholders, from Operators to cross-functional team members.
• You’re innovative. You're adept at identifying challenges and devising creative, impactful solutions. You thrive in dynamic settings and are committed to continuous improvement.
• You are a team player. You're flexible, resourceful, and ready to contribute to various projects. Your cooperative spirit and commitment to the team's success drive you to go above and beyond in your role.
• You’re analytical. Your decision-making is rooted in data. You're skilled in analyzing performance metrics to guide strategy and have experience with data visualization tools and SQL.