Customer Service Position

```Job Overview```
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys helping others and has excellent communication skills.

```Duties```
- Answer incoming customer inquiries via phone, email, or chat
- Provide accurate and timely information to customers regarding products, services, and order status
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell products and services to maximize sales opportunities
- Enter customer data and update account information in the system
- Analyze customer feedback and provide suggestions for improvement
- Make outbound calls to follow up with customers or provide additional information as needed
- Maintain a high level of professionalism and adhere to phone etiquette guidelines

```Experience```
- Previous experience in customer service or a related field is preferred
- Bilingual candidates fluent in Spanish and English are highly desired
- Strong data entry skills with attention to detail
- Excellent verbal and written communication skills
- Ability to effectively communicate with customers from diverse backgrounds
- Experience in sales or upselling is a plus
- Ability to analyze customer needs and provide appropriate solutions

If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you. Join our team today and be part of a company that values its employees and offers opportunities for growth.

Job Type: Full-time

Pay: $20.55 - $30.00 per hour

Expected hours: 40 per week

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Norfolk, VA 23517: Relocate before starting work (Required)

Work Location: In person