Customer Service Representative

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries in a timely manner. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we want to hear from you!

Responsibilities:
- Answer incoming customer calls and respond to inquiries or concerns
- Provide information about products and services to customers
- Upsell additional products or services to customers when appropriate
- Make outbound calls to follow up on customer inquiries or resolve issues
- Enter customer information accurately into the database
- Analyze customer accounts and provide appropriate solutions
- Resolve customer complaints or escalate issues as needed
- Maintain a high level of professionalism and phone etiquette at all times

Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Strong phone etiquette and active listening skills
- Proficient in data entry and computer skills
- Ability to effectively communicate and empathize with customers

Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and advancement within the company
- Positive work environment with supportive team members

If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for the position of Customer Service Representative. Join our team today!

Job Types: Full-time, Part-time

Pay: $13.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Flexible schedule
• On-the-job training

Experience level:

• No experience needed

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person

Application Question(s):

• What is your current availability?

Ability to Commute:

• Hammond, LA 70401 (Required)

Work Location: In person