Investigate and research deductions and short-pay circumstances across multiple businesses.
Manage all customer facing and requirements related to Tax liabilities and exposure.
Expand and develop knowledge of the business infrastructure to enable cross collaboration with Finance, Credit, Sales, Cash Application, and Customer Service across multiple businesses. Strong mid to upper-level communications required both internal and external.
Work as needed with SAP/IT Business Process Center associates in an on-going effort to identify programmatic or systems methods that will advance automation efforts to replace various manual intensive processes.
Assist in the liaison effort between Sales, Finance, Credit, and Cash Application in order to identify and resolve customer process issues and/or discrepancies and generate the appropriate data and reporting content to support conclusions.
Assist in resolving unique, complex, and often data intense payment issues directly related to customer deals, on invoice discounting, back-end programs, complete/incomplete shipments, or other drivers of price/rebate disputes leading to customer invoice and payment discrepancies.
MINIMUM KNOWLEDGE AND SKILLS REQUIRED
Thorough understanding and competency regarding all Pricing functionalities in an SAP environment:
Familiarity with Salesforce.com.
Competency in applying SAP functionality related to Order-To-Cash and specifically the Pricing (Invoicing) and back-end (Rebate) component, or other related skill set(s).
High proficiency and thirst for analytical problem solving, data manipulation, and significant investigative research.
Excellent Excel skills and ability to work with complex spreadsheets, pivot tables, v/h look-up, etc.
Excellent written/oral communication skills with capacity to support deduction patterns across multiple business units.
Must be comfortable working with customer accounting groups, finance, and other program/rebate/pricing analysts at the end customer.
Keen understanding of metric driven performance requirements and capability to apply process adjustments to improve overall efficiencies.
Able to work with high-performance teams and leverage diversity to develop creative solutions to problems.
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