What are the responsibilities and job description for the Caddie Shift Lead position at Topgolf?
What You'll Do
Deliver cold, freshly poured drinks to Guests by demonstrating outstanding energy and urgency. As a lead, you will be expected to support your department, oversee side work, communicate with managers, and driving team engagement to deliver the guest experience.
Key Responsibilities
How You'll Do It
- Greet every guest you encounter in a friendly and approachable manner
- Show flexibility by assisting the BayHosts in caring for Guests in whatever way is needed
- Protect our Guests and community by observing the rules of responsible alcohol service
- Ensure Guest safety while they play the game
- Take pride in ensuring beverages are delivered quickly so they remain cold, fresh and appetizing
- Serve Guests while observing our service standards, ensuring Guests have what they need to enjoy their meal
- Keep common areas clean, organized and well stocked
- Engage with Guests and ensure they are well cared for at all times
- Keep smiling, make eye contact and maintain positive body language
Key Qualifications
What We're Looking For
- Energy and enthusiasm
- Excellent communication, time management and organization skills
- Ability to work in a fast paced environment
- Ability to work on a team
- A high level of self-awareness, receptivity to change and integrity
- Ability to work in extreme weather conditions for extended periods of time
- Availability to work varied shifts, including evenings, weekends and holidays
- Ability to stand and walk for long periods of time including maneuvering up and down stairs
- Ability to obtain required licenses and certifications for your location
- Ability to lift items weighing up to 50 lb.
- Ability to stoop and bend
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
