Director of Operations

DescriptionOverviewThe Director of Operations leads their venue in providing best-in-class service with hospitality for our Guests. The Director of Operations sets the big-picture direction for their venue and work along side with their leaders and teams to ensure our Guests have the best times of their lives. The Director of Operations ensures venue leaders build strong teams - through effective hiring, scheduling, Associate development and by driving team engagement. They are also responsible for all venue business functions - executing flawless operational activities, upholding processes and standards, maximizing financial performance, building relationships with their community and growing the Topgolf brand. ResponsibilitiesHow You’ll Do ItSupervise venue leaders in providing best-in-class serviceCoach and develop their direct reportsDrive Associate engagementUphold operating standards and drive Guest and team safety and satisfactionHold leaders accountable for managing venue operationsForecast and control sales and expensesHold direct reports accountable for budgets and spendingDelegate and follow-up on the completion of tasksDemonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and CaringInteract with Guests to check on the quality of their experienceLeverage business metrics and trends to drive performance and to maximize profit and revenueCultivate relationships with community leaders and organizations to ensure strong connectionsQualificationsWhat We’re Looking For15 years of restaurant, hotel or golf course management experience with at least 5 recent years as General Manager with a restaurant, hotel, or golf environmentMulti-unit management experience is desired but not requiredHigh school diploma or equivalentExcellent communication, time management and organization skillsAbility to work on a teamEnergy and enthusiasmA high level of self-awareness, receptivity to change and integrityAbility to work in extreme weather conditions for extended periods of timeAvailability to work varied shifts, including evenings, weekends and holidaysAbility to stand and walk for long periods of time including maneuvering up and down stairsAbility to obtain required licenses and certifications for your location ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.ResponsibilitiesHow You’ll Do ItSupervise venue leaders in providing best-in-class serviceCoach and develop their direct reportsDrive Associate engagementUphold operating standards and drive Guest and team safety and satisfactionHold leaders accountable for managing venue operationsForecast and control sales and expensesHold direct reports accountable for budgets and spendingDelegate and follow-up on the completion of tasksDemonstrate Topgolf’s Core Values: Fun, One Team, Excellence, Edgy Spirit and CaringInteract with Guests to check on the quality of their experienceLeverage business metrics and trends to drive performance and to maximize profit and revenueCultivate relationships with community leaders and organizations to ensure strong connectionsKnowledge and SkillsWhat We’re Looking For15 years of restaurant, hotel or golf course management experience with at least 5 recent years as General Manager with a restaurant, hotel, or golf environmentMulti-unit management experience is desired but not requiredHigh school diploma or equivalentExcellent communication, time management and organization skillsAbility to work on a teamEnergy and enthusiasmA high level of self-awareness, receptivity to change and integrityAbility to work in extreme weather conditions for extended periods of timeAvailability to work varied shifts, including evenings, weekends and holidaysAbility to stand and walk for long periods of time including maneuvering up and down stairsAbility to obtain required licenses and certifications for your location ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions.  As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee. Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.