What are the responsibilities and job description for the Platinum Admin position at Topgolf?
What You'll Do
The Platinum Admin supports all areas related to the Platinum Member Program at the venue. This is an entry-level sales, hourly position with lots of growth opportunity! This position is focused on Membership Sales & Hospitality. If you're looking for a fun, high-energy environment with career potential, read-on!
Platinum Admins have to be great multi-taskers, great communicators and great team players! They are responsible for supporting the Platinum Member program in a variety of ways including basic account management of inbound calls and emails, new lead follow-up, membership renewals, member engagement execution, and streamline Platinum Member program updates communication with members and Topgolf Playmakers. This position will report to the venue Director of Sales and receive direction and support from the Dallas Office Memberships team.
Responsibilities
How You'll Do It
- Retaining Platinum Member base at a rate of >50%
- New Lead/Inquiry Follow-up/close
- New Business Development
- Member Communication/Account Management
- Member Engagement Events and Gift Execution
- Troubleshooting/ServiceNow ticket submission & follow-up
- Assist in facilitating program training and distribution of communication to Playmakers
- Communicate Effectively with Member Services as well as Members
- Platinum Callaway Club & Material inventory management
Qualifications
What We're Looking For
- High school diploma or equivalent
- Administrative professional experience is preferred
- Sales or Customer Service experience is preferred
- Proficiency in MS Office products (Word, Excel, Outlook)
- Ability to Manage a large volume of emails and phone calls daily
- Process-oriented, organized, fast and accurate and able to work under pressure and meet project timeline goals
- Attention to detail, commitment to quality, results driven, and Player focused
- Excellent written and verbal communication skills, as well as email and phone etiquette
- Ability to Manage a large volume of emails and phone calls daily
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
