Seasonal Customer Service Order Entry Clerk

Position: Seasonal Customer Service Support- Order Entry Clerk
Location: Arcola, IL
Starting Minimum Pay: $18.00 per hour

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES – HERFF JONES
Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Your Opportunity:
The Herff Jones Cap and Gown team, based in Arcola IL, is looking for Seasonal Customer Service Support to join our team. This position is responsible for creating paperwork needed to fulfill sales orders submitted for manufacturing apparel products and other job duties as assigned. This includes verifying, updating, and correcting custom apparel orders, product items, and manufacturing paperwork to ensure accuracy.

The Herff Jones Human Resources team is looking for an Order Entry Clerk to join our HJ Family.

Shift: Monday-Friday 7:30am-4:00pm; Overtime is mandatory during peak season (March-May) and includes Saturdays.

Here's How You Will Make an Impact:
Reporting to the Customer Service Supervisor, you will enter, review, and process orders in a timely manner. Attention to detail is necessary as we want all orders to be complete and correct before sending up to be manufactured.

At Herff Jones we may have been around for 100 years, but we still have the mentality of a scrappy startup. For you, that means your job may grow and change over time. But do not worry, we would never ask an employee to take on an assignment they didn’t already have the right skill sets they needed to succeed. As we see it for right now, however, here are the challenges that we want you to tackle:

What You Will Do On A Daily Basis:

• Reviews, enters, and processes orders received from individual customer, sales professionals, and bookstores in accordance with policies and guidelines for product, price and commission sales.
• Inputs sales order details into the business system, verifying it’s accuracy by comparing the business system against the order paperwork submitted utilizing various check lists, tracking sheets, and price computation forms.
• Sends orders to customer service representatives, inside sales professionals, and various company personnel to resolve questions and retrieve missing information.
• Assists with organizing paperwork, business system projects, building collateral orders, and keeping the office stocked with supplies
• Collects paperwork, scanning, filing, and handles customer and/or sales professional mailings, and other duties assigned
• Overtime, learn aspects of team members job duties to give a helping hand when they are away

What You Will Bring the Table:

• High School diploma or equivalent, associate degree preferred
• Preferred 1 year of data entry experience
• Strong computer skills, specifically MS Office and account management software
• Skill with Microsoft Office (specifically excel) and learning new systems/technology with understanding some work is processed manually
• Effective problem-solving skills, capable of maintaining composure and a positive attitude in demanding circumstances
• Proven ability to communicate professionally through email and interpersonal communication with balanced information, care, and kindness
• Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill
• A positive attitude with a focus on learning the complete product cycle to better service the customer

Physical Activities:Daily activity includes but is not limited to:

• Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting.
• Prolonged periods sitting at a desk and working on a computer.
• Reading, communication, simple math.
• Be able to regularly lift/move up to 25lbs.
• Noise level in the work environment is usually moderate to above moderate.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:
Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones’ products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.