Customer Service Field Trainer II

Customer Service-Field Trainer 

Hourly Range: $19.00-$22.00, based on experience.

Summary: Provide field training/customer support for customers who have purchased and/or leased Toshiba Equipment. Ensure customers understand how to effectively operate equipment resulting in a positive Toshiba experience.

Responsibilities:

• Provide Customer training on purchased and/or leased Toshiba equipment. Ensure Customers have a full understanding of equipment operation and capabilities to maximize usage and generate interest in additional equipment needs and other print management opportunities. Provide potential leads to the sales team. May also Train Toshiba sales/marketing staff on all Toshiba equipment.
• Respond to customer questions and troubleshoot operator problems with equipment/software operability. Ensure customers' questions are resolved which results in a positive customer experience. Follow up on all customer commitments in a prompt manner.
• Work closely with Service, Sales, and Marketing department(s) to maintain an accurate contact list and new equipment purchased or leased to set future appointments for field training. Monitor customer appointment schedules for timely field training appointments. Track appointment execution in the system and make changes as needed based on urgency and need.
• Log and maintain assigned system used to schedule, track and report on training-related activity and customer concerns. Generate various reports in support of activities.
• Perform other related duties as assigned.

Qualifications:

• High School Diploma or equivalent plus six months of customer support experience providing training on basic equipment operation to print driver installation.
• Must have good computer skills (experience with Microsoft Office - Word, Excel. and Outlook)
• Detailed-oriented with good follow-up skills; communicate effectively with customers
• Must be comfortable providing customer/training support in-person
• Valid Driver's license with the ability to travel by automobile a large percentage of the time

• Toshiba America Business Solutions is currently accepting proof of vaccination status on a voluntary basis during the onboarding process.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• Pet Insurance
• 401(k) plan 
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email

Accommodation.request@tabs.toshiba.com to request accommodation.