Customer Service/Dispatcher

CSR - Service Dispatcher
Summary

The CRS/Dispatcher is an interface between our company, our field technicians and our customers: answering questions, resolving problems, assigning duties and contacting our technicians and customers. All customer interactions must be conducted in a professional manner that will enhance the image of our company. All co-worker interaction should be conducted with respect and professionalism at all times.

Responsibilities

· Answer the phone quickly and professionally using the company incoming call script.

· Be familiar with our company, products, and services so many questions can be answered without consulting others

· Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate. Communicate clearly, precisely, and in a friendly manner.

· Call customers to schedule maintenance appointments, Sell or renew agreements.

· Alert managers quickly to significant customer issues.

· PUNCTUAL

· Provide all necessary information to field technicians.

· Dispatch only one call at a time

· Organize On-Call schedule for technicians.

· Input leads into the computer and relaying information to system specialist as needed.

· “Time Stamp” field technicians for dispatch, arrival and completed times in the computer system; verity time cards.

· Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.

· Perform other duties as assigned.

Requirements

· Excellent verbal and written communications skills

· Superb phone skills

· Ability to resolve conflict without reacting inappropriately

· Ability to project a professional image

And Use software systems as necessary

Physical Demands

To adequately perform the duties of this job the employee is regularly and routinely required to sit; stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment noise level is usually moderate but will vary occasionally. The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.

*ALL DUTIES, RESPONSIBILITIES, AND PERFORMANCE METRICS ARE NOT ALL INCLUSIVE BUT ADDITIONAL METRICS AND RESPONSIBILITIES COULD BE ASSIGNED TO THIS POSITION AT ANYTIME.

Job Type: Full-time

Pay: $29,000.00 - $34,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All employees and visitors are required to wear a mask at all times.

Application Question(s):

• How many years of call center experience do you have?

Education:

• Associate (Preferred)

Experience:

• Dispatching: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location