SERVICE TECHNICIAN

Description

Competitive Pay & Benefit Package Including 401(k) Match

Tool & Boot Reimbursement available after certification period

Job Summary

This position performs service activities for customers and/or sales and rental fleet equipment.

Duties and Responsibilities

• Maintain a safe working environment and observe all safety procedures, laws, policies, and rules.
• Communicate with internal and external customers in a manner that promotes a positive relationship.
• Analyze and diagnose equipment malfunctions.
• Repair, replace or rebuild engines, fuel systems, final drives, hydraulic components including pumps, motors, valves, and all related components, electrical systems.
• Write service reports that accurately document diagnosis and repairs performed.
• Possess basic computer knowledge and ability to use service software required in position.
• Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner.
• Perform inspections and all check-in procedures.
• Complete pre-delivery inspections and ensure all requested items are installed correctly.
• Perform assigned tasks in a timely, accurate, and efficient manner.
• Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis.
• Project a positive professional image with customers.
• Develop and maintain a strong customer service relationship with all customer contacts.
• Maintain punctual, regular, and predictable attendance.
• Keep service area clean and orderly.
• Properly track time on jobs to ensure correct billing.
• Perform other duties and tasks assigned by the manager.
• Exemplify the Total Equipment Core Values: Teamwork, Excellence, Passion, Integrity, and Customer First.

Qualifications

Required Skills and Abilities

• Diesel and Hydraulic Repair Experience and Related Certifications.
• Compact Construction Equipment Repair Experience.
• Able to Operate Machinery.
• Knowledge of industry-related safety regulations.
• Able to take instruction and work well with others.
• Able to work with minimal supervision.

Education and Experience

• Associate degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field.
• Minimum of 2-5 years of directly related experience in compact equipment repair, preferably in a heavy industrial environment or an equivalent combination of education and work experience.

Physical Requirements

• Must be able to bend, stretch, kneel, stand, lie, and squat to perform repairs and inspections.
• Must be able to lift and pull 50lbs regularly and up to 100lbs occasionally.
• Manual dexterity and physical strength necessary to operate tools or make adjustments and repairs.
• Must have visual acuity to inspect equipment and identify defects.
• Must be able to hear well enough to test sounds and identify functioning level of equipment.
• Must be able to work safely in a noisy area with many odors present.
• Must be able to perform the physical duties of the job.
• Must be able to traverse the various terrain of the grounds and facilities.