What are the responsibilities and job description for the Distressed Loads Associate - 2nd Shift position at Total Quality Logistics (TQL)?
About the role:
At TQL, our Distressed Loads team is an essential part of the industry-leading logistics services we provide 24/7/365. As a member of this team, you will be responsible for supporting the sales floor by providing issue resolution, risk management, and excellent customer service. If you are a doer, problem solver and critical thinker our Distress Loads team is the right fit for you!
What’s in it for you:
- $17.50 - $22.00/hr (based off experience) and benefits package
- Advancement opportunities within structured career paths
- Reimbursement for continuous education and training
- We win wherever we go – Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)
What you’ll be doing:
- Assist sales teams with over-the road issues that may arise; including but not limited to breakdowns, late deliveries, missing loads, rejections, stolen loads, traffic accidents, etc.
- Review new claims working with carriers, customers, and sales to mitigate a loss
- Evaluate and maintain TQL’s carrier base through proper risk management
- Continuously maintain load information with accurate information
- Partner with other departments on projects and strategic initiatives to support sales
What you need:
- At least 1 year of previous experience in a fast-paced work environment
- Preferable experience in Escalated Customer Service, Sales or Transportation Industry
- Positive attitude, professional demeanor, tactful and ethical
- Excellent verbal and written communication
- Strong problem solving and critical thinking skills
- Self-motivated and dependable; able to work independently
- Ability to prioritize many different requests and handle changing priorities
Job Type: Full-time
Pay: $17.50 - $22.00 per hour
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