Job Posting for Dealer Agent Support Csr at Total Warranty Services
The Dealer Agent Support Customer Service Representative is responsible for the various functions to assist the dealer agents and field/sales representatives to do their job more effectively. This position reports to the TWS Director of Operations and requires this role to effectively train new account representatives on TWS systems for contract remittance, cancellations, corrections and proactively servicing as an advisor and navigator throughout the Company to meet key objectives. This position must be adept at utilizing a computer database, handling escalated projects simultaneously while offering efficient solutions.
Details
Provide sales field representatives with requests for training and problem-solving and troubleshooting a multitude of issues
Communicate any problems likely to affect customer relationships to the appropriate field representatives and operations team members
Handle telephone calls or acknowledge dealer agent’s and field representative’s e-mails
Liaise with internal teams, key stakeholders, and system vendors to resolve issues
Work closely with operations and field representatives to assist with new dealer system setups
Coordinate, schedule, and train new field representative and dealer agent training sessions on TWS systems
Must be systems savvy to review data and information for accuracy
Must be organized and detailed to handle changes and updates in system
Assists department managers and other team members with month-end related projects
Works with internal and external contacts to resolve issues
Create and maintain customer records, updating details when contacts change
Special projects as assigned by immediate supervisor
High school diploma or GED and 2-3 years’ experience working in a professional business environment
Bachelor’s Degree in Business preferred
Must be systems savvy and have experience and knowledge of the basics of computer and email
Must type at least 40 wpm
Experience with database systems
Strong analytical and problem-solving skills
Excellent verbal and written communication skill
Excellent Microsoft Office (Excel, Word, Power Point, Outlook)
Salary.com Estimation for Dealer Agent Support Csr in Boca Raton, FL
$48,309 to $63,425
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