What are the responsibilities and job description for the Call Center position at TotalMed Medfi?
Title: Patient Support Specialist (Call Center)
Location: Pittsburgh, PA 15275
Day time shift - Pay: $16.04 / Mon-Fri, day shift, 8:30-5:00pm EST
Late time shift- Pay: $17.26 / Mon-Fri, late shift, 11:30am-8:00pm EST
Benefits: Medical/Dental/Vision after 90 days
This position will working onsite (Contract to Hire / 4- 6 months)
Job Summary:
The Patient Support Specialist, under the direction of the Supervisor, is responsible for providing patient health care services enabling access to care for prescription medications. This individual will be interacting directly with patients, physicians, and/or pharmacies related to providing access to care on behalf of our clients copay assistance programs.
Job Duties:
- Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds
- Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence
- Based on volume, may also process claims and/or may answer phones
If interested, please apply with your resume and one of our associates will contact you for a brief phone screen to answer any concerns you may have before submission to the end client
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#INDTMS
Job Types: Full-time, Contract
Pay: $16.04 - $17.26 per hour
Benefits:
- Dental insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you fully vaccinated?
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 2 years (Preferred)
- Healthcare: 1 year (Preferred)
Work Location: One location
