IT Project Manager

We are looking to Staff 5 IT managers for a large Hospital software change/upgrade.

This is a contract position with potential to be extended or even hired on after successful contract completion.

Wage: $22-$25/hr based on experience.

This will be an on-site position and COVID vaccination is required to be considered.

What You Will Do: * We are replacing legacy Lab Information System with the Beaker module in Epic and we need IT Desktop Support Specialist with hands-on, hardware break/fix/installation experience to support this effort and Zebra printer installation and configuration. * Other tasks may be assigned as needed. * Hours:
o Starting 6/20: 8am - 4:30pm shifts
o Starting 7/9: 7pm - 7am
What You Will Need:
Education: * Required: High School Diploma * Preferred: Trade School or Associate Degree in Computer Training
Experience: * Required: 1-3 years IT experience with deployment / support and troubleshooting of all PC related equipment. This includes, but is not limited to desktop PCs, laptops, PC peripherals and printers. * Required: Deployment, support and troubleshooting of PC based Applications. This includes, but is not limited to Microsoft Windows, Microsoft Office, Shrink-wrapped applications, and internal applications. Deployment, support and troubleshooting of Wireless Devices. This includes but is not limited to any Smart Mobile devices. * Preferred: 3 years of desktop support experience outlined above
Certifications: * Preferred License/Registration/Certifications: Microsoft Certified IT Professional (MCITP)
What To Expect:
This role is responsible for the day-to-day support of the desktop and wireless laptop computing environment of 24/7 non-profit healthcare system. Primarily responsible for the installation, maintenance, and support of all desktop hardware and software according to departmental standards and procedures using Cherwell ticketing system.
In addition: * Assists and coordinates implementation of hardware install / upgrades, OS install / upgrades, software install / upgrades, clean/remove malware, and other desktop projects as needed. Install, move, and configure hardware components & peripherals. * Perform analysis, diagnosis, and resolution of client device and network problems for end users. Complies with all SRHS and IT policies and procedures. * Answer, evaluate, and prioritize incoming incident and change tickets for clients experiencing problems with hardware, software, networking, and other computer-related technologies * Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Desktop Specialist II in accordance with Desktop Services SOP for ticket escalations. * Log and track client issues using problem management database and maintain historical records and related problem documentation. * Assist in implementing internal moves and changes for IT equipment and coordinating moves with IT Project Coordinator. * Perform imaging and conditioning of all IT equipment * After- hours on call assistance when scheduled for all priority incidents and problems. * Assess the need for and implement performance upgrades to computers, including replacement of hard drives, memory among other things * Provide hardware equipment installation, removal and relocation services for both local and remote sites. * Uphold all relevant enterprise policies to ensure compatibility. * Work within a team environment, on multiple projects as both team leader and team member. * Participate in daily, including evenings, on-call support for the medical centers information services operations. * Work within a call center environment to resolve, create, and assign trouble tickets. * This job description documents only the most essential duties and responsibilities of the job and does not relieve the employee from performing other job-related duties as assigned.

847080

#INDREV

Job Types: Full-time, Contract

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location