What are the responsibilities and job description for the Analyst, Operations QA position at TotalMed?
Position Title: Analyst, Operations QA
Location: Whippany, NJ 07891
Hours: Hybrid 3 days onsite Monday - Friday 8:00 am - 4:30pm
Pay rate: 16/hr.
Contract Type: 3 months
Vaccination Required: No
Responsibilities:
- The Quality Assurance Analyst reports to the Operations, Quality Assurance Leadership (Operations, QA Director) and is responsible for collecting and analyzing data collected from various resources.
- Primary data will be collected from incoming evaluations that are completed by Operations Quality Assurance Associates.
- The QA Analyst will identify trends and opportunities for both program and agent performance and will communicate/present to the company's key stakeholders and clients.
Requirements:
- Experience for people management jobs, indicate years required managing people
- 2-5 years of process improvement and trained in the use of the statistical tools/reporting and preferably the techniques of Six Sigma.
- 1 to 3 years in a quality assurance or quality auditing role preferably in a call center, claim operations, pharmacy hub, or similar environments.
#INDTMS
Job Type: Contract
Pay: $16.00 per hour
Experience level:
- Under 1 year
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Statistical tools: 2 years (Required)
- Quality assurance: 2 years (Required)
- Six Sigma: 2 years (Required)
- Leadership: 2 years (Required)
Work Location: Hybrid remote in Whippany, NJ 07981
Salary : $16 - $0
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