Work Order Specialist

Touchmark at Harwood Groves is looking for a Work Order Specialist! The primary purpose of this position is to administer the work order process from initial contact through completion, interacting with residents, staff, and vendors. The person will have superior hospitality practices that support our objective of enriching lives!  Essential Duties and Responsibilities The duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned. Receives organizes and prioritizes all work orders within the work order management software.  Performs the prioritized work order tasks as needed by residents, staff, or external customers.   Ensures completion of appropriate work order documentation. Coordinates and communicates with residents regarding services including; scheduled, unique, and follow-ups, according to Touchmark procedures. Monitors completion time of outstanding work orders On-Call rotation after a training period. Must live within ten minutes of the Fargo-Moorhead area. Limited weekend work hours on a rotation.  Typical work hours - 8:00 am to 4:30 pm Monday through Friday Behavioral Competencies  This position requires the person to exhibit the following behavioral skills:  Hospitality Service: Meets/exceeds the expectations and requirements of residents, staff, and external customers; identifies, understands, monitors, and measures the needs of both internal and external personnel; talks and acts with hospitality in mind.  Commitment: Sets high-performance standards; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition. Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing. Demonstrates attention to and brings an understanding of the comments and questions of others; listens effectively.  Job Knowledge: Exhibits knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, requirements, and activities as they apply to this position. Uses appropriate judgment & decision-making in accordance with the level of responsibility.  Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; Contributes to building a positive team spirit; puts team's success above own interests; supports everyone's efforts to succeed.  Job Competencies Skilled in customer service and resident relations. Knowledge of safety procedures related to typical maintenance tools and procedures. Problem-solving skills to independently and properly complete work orders. Ability to understand and follow moderately complex written and oral instructions and to communicate and relate to persons of diverse backgrounds, ages, and abilities. Ability to establish and maintain effective working relationships with co-workers, vendors, and residents. Read and write proficiently in the English language Education and/or Experience   A High School Diploma or GED with one year of experience working in the hospitality profession is preferred but will train if necessary for the right person.  This position requires regular driving for business purposes. The person must possess a valid driver’s license and be insured to operate a company motor vehicle. Technical Skills The employee should have a solid mechanical aptitude with moderate knowledge of plumbing, electrical, HVAC, and wall repair. The person must have average computer skills to perform this job successfully. Must have the ability to learn other computer software programs as required.  Physical Demands The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. To perform this job successfully, the employee will be expected to transport approximately 75 pounds over short distances occasionally, walk, stoop/twist, climb, squat, kneel, push/pull, and reach as work order tasks are addressed.

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