Merchant Risk Analyst

TouchSuite facilitates hundreds of millions of dollars every day in commerce across the globe. We are a market leader in deploying kiosk technology to independent business owners across North America, and additionally enable significant eCommerce and in-store transactions using the most innovative and secure technologies. To offer business owners and sales partners superior solutions, we partner with the world’s most influential forces in Payments: Visa, Mastercard, American Express, Discover, Wells Fargo Bank and others. Our service platform integrates tools from Salesforce.com, Trust-Pilot and others to support and measure the effectiveness of our service.

We are seeking a talented experienced Risk Analyst to join our team in Boca Raton. The ideal candidate will play a pivotal role in safeguarding our organization against potential threats and ensuring the sustained success of our business.

Key Responsibilities:

• Familiar with placing merchant accounts on ACH hold and terminating accounts, when needed
• Review / analyze daily, weekly, monthly merchant activity for increased credit risk, transactional variations, dispute activity, and fraud patterns.
• Maintain the operating account by tracking incoming ACH rejects and resubmits
• Perform periodic reviews on all high risk and high-volume merchants
• Aggregate data from multiple sources to provide a comprehensive assessment.
• Educate merchants on processing guidelines and security measures.
• Communicate with merchants regarding exception activity, action plans, and long-term risk solutions
• Research, resolve, and analyze chargeback and retrieval discrepancies to recover funds for clients
• Investigates complex dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.
• Create reports, summaries, presentations, and process documents to display results of account performance trends and variances with analysis for recommended adjustments to controls and analytical models.
• Make decisions on required reserve amounts and releases
• Collaborate with other team members to effectively analyze and present data.
• Develop and maintain a strong familiarity with all data tools while identifying opportunities for possible risk systems enhancements.
• Communicate material performance trends to management personnel as appropriate.
• Additional tasks as assigned by the manager.

Qualifications:

• College degree in a related field preferred
• 2 years in the merchant services industry ideally with experience specific to fraud and risk
• Experience working with various transaction & risk monitoring tools/systems 
• Familiarity with various tools used for risk management (TSYS, Merlink, E-connections, G2, Giact, Legit Script, Mastercard Connect, Lexis Nexis, CBOS, etc.)
• Strong deductive reasoning skills; can infer the complete picture using information gathered from multiple sources
• Understanding of Card Brand rules and regulations
• Analytical mindset with a critical, investigative approach to problem solving
• Detail oriented coupled with a high level of curiosity and risk awareness
• Solid written and verbal communication skills
• Able to juggle multi tasks and deliver consistent high performance
• Ideally able to work an 9 am - 6 pm ET, Monday - Friday schedule

Why Work at TouchSuite:

• Health Benefits, 401k with 4% match, Flex days, PTO, and more.
• We have a fun, entrepreneurial and innovative environment where everyone shares a passion to win.
• Beautiful, brand-new office – modern & spacious, complete with a ‘Zen Garden’ and an indoor basketball court.
• The opportunity to be a true entrepreneur and make a real impact while learning real-world skills.
• The opportunity to be part of something that is revolutionizing industries.
• Excellent Leadership Team.