IT Support Technician
Job Posting for IT Support Technician at Touro University New York
Overview
IITS support technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices.
Responsibilities
- Provides the students, faculty, and staff support for computer hardware software and networking.
- Utilizes the IT Service Management application ServiceNow to log monitor and track customer requests and incidents
- Assists Level 1 support technicians when advance technical expertise needed
- Participates in local and global IITS projects in coordination with Network Network Security Server and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Assists students and instructors with use of hardware, software, programming, and network during hybrid classes and during open lab hours.
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Provides technology support to local library staff
- Supervises Level 1 technicians in maintaining classroom and computer lab audio-visual equipment.
- IITS Projects as assigned
- All other duties as requested by supervisor
Qualifications
Education/ Experience
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook and computer applications used in most levels of instruction
- Strong customer service communication and organizational skills.
- Must be able to multi-task and prioritize work.
Physical Demands
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Maximum Salary
USD $22,069.00/Yr.Minimum Salary
USD $17,655.00/Yr.Network Admin Functionalities || Queens, New York(fully onsite)
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Hourly Wage Estimation for IT Support Technician in Forest, NY
$34.62 - $43.46
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