Support Technician
Job Posting for Support Technician at Touro University New York
Overview
IITS support technicians provide technology support for computer labs, libraries, classrooms, and offices.
Responsibilities
- General Support
- Assists students with use of hardware software programming and network during computer lab class time and during open lab hours.
- Provides Level 1 instructors with use of hardware software
- Provides Level 1 faculty and staff support for computer hardware, software, and networking in response to simple not complicated incidents.
- Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network Security Server and other teams
- Helps train faculty on use of computer labs and in use of productivity software.
- Utilizes the IT Service Management application ServiceNow to log monitor and track customer requests and incidents
- Maintains inventory listings of computer lab hardware, software, and supplies.
- Posts times of lab availability and class schedule
- Maintains a professional environment, establish and enforce lab and computing policies and procedures
- Prepares and submits monthly status reports
- Assists Level 2 support technicians in providing technology support to local library staff
- Maintains classroom and computer lab audio-visual equipment.
- IITS project as assigned under supervision.
- All other duties as requested by supervisor
Qualifications
Education/ Experience
- Bachelor’s degree or making progress in bachelor’s degree program.
- Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, & Outlook and computer applications used in most levels of instruction
- Strong customer service communication and organizational skills.
- Must be able to multi-task and prioritize work.
Physical Demands
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Travel
- Technicians may be asked to temporarily cover different computer labs in the greater New York area as needed
Maximum Salary
USD $21,632.00/Yr.Minimum Salary
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Hourly Wage Estimation for Support Technician in Brooklyn, NY
$49.75 - $65.33
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