What are the responsibilities and job description for the Epic Willow Analyst (remote) position at Tower Health?
Overview
With more than 14,000 team members, Tower Health consists of Reading Hospital, a teaching hospital in West Reading; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children, a partnership of Tower Health and Drexel University, in Philadelphia. Tower Health also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences in West Reading; home healthcare services provided by Tower Health at Home; and a network of 27 urgent care facilities across the Tower Health service area. Tower Health offers a connected network of 2,200 physicians, specialists, and providers across more than 230 convenient locations in Southeastern Pennsylvania.
Responsibilities
Are you an experienced Epic Willow Analyst?
Reporting to an Applications Manager, you will be a key player in supporting the Epic evolution of Tower Health as analyst. As a member of the Epic team, your contributions will involve:
This position is remote, even post-COVID.
#LI #MP
Qualifications
With more than 14,000 team members, Tower Health consists of Reading Hospital, a teaching hospital in West Reading; Chestnut Hill Hospital, a teaching hospital in Philadelphia; Phoenixville Hospital in Phoenixville; Pottstown Hospital in Pottstown; and St. Christopher's Hospital for Children, a partnership of Tower Health and Drexel University, in Philadelphia. Tower Health also includes Reading Hospital Rehabilitation at Wyomissing; Reading Hospital School of Health Sciences in West Reading; home healthcare services provided by Tower Health at Home; and a network of 27 urgent care facilities across the Tower Health service area. Tower Health offers a connected network of 2,200 physicians, specialists, and providers across more than 230 convenient locations in Southeastern Pennsylvania.
Responsibilities
Are you an experienced Epic Willow Analyst?
Reporting to an Applications Manager, you will be a key player in supporting the Epic evolution of Tower Health as analyst. As a member of the Epic team, your contributions will involve:
- Implementing, developing and maintaining the Epic system along with associated third party systems by investigating processes to understand operations and developing appropriate system solutions.
- Obtaining an in-depth knowledge of the Epic platform for your primary application and a general knowledge of other applications supported along with a detailed understanding of the integration of modules within the Epic Enterprise.
- Populating and maintaining the databases.
- Interacting with clients and demonstrating critical thinking and follow through.
- Embracing self-accountability for work while collaborating with a senior level analyst as needed for guidance on more complex workflow or system builds.
- Paying key attention to build and workflow requirements to achieve, maintain or improve compliance to federal initiatives and outcomes related to patient safety and quality initiatives.
- Establishing credibility at all levels and building partnerships with customers and colleagues.
- Providing on call support on a rotating schedule based upon application needs.
This position is remote, even post-COVID.
#LI #MP
Qualifications
- Experience as an Epic Willow Analyst required.
- Established skills of workflow analysis and system troubleshooting with an eagerness to learn, support, and tenaciously troubleshoot supporting technologies. Proven ability to methodically approach issues, resourcefully research and troubleshoot issues, and creatively solve problems.
- Ability to confidently and effectively be a translator between IT and users.
- Excellent communications and interpersonal skills and a track record of effectively communicating with users and IT management in a professional manner through verbal and written communication. The successful candidate must be customer focused and service oriented. Collaboration with IT staff and end user personnel is key for this position.
- High school diploma or GED is required. Bachelor's degree is preferred. Combination of relevant education and experience may be considered in lieu of degree.
- Proficiency with Microsoft Office suite.
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