Site Supervisor Level 2

Site Supervisor Level 2

The Town of Concord is seeking two Site Supervisors to perform facility management, program supervision and front desk services at the Recreation Division.  This is a part-time position consisting of less than 20 hours per week.  Available shifts are Monday – Friday 6:00 – 10:00 PM, Saturday 1:30 – 6:30 PM and Sunday 7:30 AM – 1:00 PM (mutually agreeable schedule to be determined with final candidates). Professional and friendly demeanor is required in this customer-service position.  Pay range: $19-22/hour.

Applications will be accepted until the position is filled.  The most highly qualified candidates will be invited to one or more interviews and/or other assessments. All applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit record checks, and a drug screening. Costs for these pre-placement requirements will be borne by the Town.

GENERAL SUMMARY:

Under the general supervision of the Assistant Director of Recreation, the Site Supervisor Level 2 performs routine facility management work, program and facility supervision, and administrative work in, receiving the public, providing customer assistance, data processing, and record-keeping. The Site Supervisor Level 2 is called upon to handle a significant amount of details, each varying in substance and content, requiring the individual to approach workload with flexibility. This individual will also be responsible for the direct supervision of programs and facilities that are active during their shift hours. Hours may be adjusted based upon supervision needs.  Position will require your own personal reliable transportation.

ESSENTIAL JOB FUNCTIONS:

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

•  Open and or close Recreation buildings throughout Town as scheduled.
•  Inspect and maintain the facilities during shift hours and report any issues to management.
•  Visit programs as directed by management and assist program instructors with delivery of services.
•  Support Recreation Supervisors in determining program cancellations due to weather or other circumstances.
•  Represent the Recreation Department at public events, gatherings and programs.
•  Oversee the reception desk at the Hunt Recreation Center.
•  Act as first point of contact for public inquiries regarding Recreation Department programs and services.
•  Respond to customer inquiries on the telephone, by email or in person with accurate and organized information and directions.
•  Promote programs through the development and distribution of marketing materials.
•  Directs queries to other staff members and/or other sources of information as appropriate.
•  Complete registrations for walk-in and/or call-in customers.
•  Reconciles register at end of each day and records detail of Department deposits in appropriate spreadsheet(s), maintaining accuracy of database.
•  Responsible for assuring that Recreation literature and booklets are neatly displayed; restocks as needed.
•  Assures high degree of Center cleanliness, organization, and professional presentation; checks on restroom facilities periodically throughout the day, reports issues to managers immediately.
•  Performs simple cleaning duties such as sweeping, wiping surfaces, and restocking paper products throughout the day.
•  Communicates with management regarding facility needs or concerns.
•  May perform other basic office functions such as greeting visitors; typing correspondence, memorandums, and meeting notices; taking program attendance; filing; maintaining records and databases; photocopying; scheduling; etc.
•  Acts as an assistant to other Recreation Department staff as needed, performing tasks at their request.
•  Performs special projects and related responsibilities as initiated and requested.
•  Performs other related duties as required, directed or as the situation dictates.
•  Regular attendance at the workplace, required.

SUPERVISORY RESPONSIBILITY:

None.

EDUCATION, EXPERIENCE & SPECIAL REQUIREMENTS:

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.

•  Age 18
•  Must have a valid driver’s license and clean driving record.
•  Six months of responsible clerical experience including public contact, preferred.
•  Required to wear a staff shirt and to dress in a professional manner at all times.

 KNOWLEDGE, SKILLS & ABILITIES:

•  Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public in a courteous and tactful manner; ability to establish and maintain good working relationships with coworkers.
•  Ability to perform basic office functions such as typing, filing, photocopying and recording data in spreadsheets/databases.
•  Ability to perform basic calculations needed to reconcile register and record deposits.
•  Ability to work with a high level of detail, to prioritize multiple tasks, and to deal effectively with interruptions; ability to change direction and rearrange tasks according to deadlines and circumstance.

 WORKING CONDITIONS & PHYSICAL DEMANDS:

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc.  Majority of work is performed in a moderately noisy work environment, with constant interruptions.  Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.

Operates computer, printer, video display terminal, keyboard, calculator, telephone, copier, facsimile machine and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.  The above is not intended to be an exhaustive list of all responsibilities and duties required.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.