Business Analyst - IT

JOB
The advertised salary range encompasses the entire compensation range for the position classification. The anticipated hiring $68,889.26 to $84,389.34. However, the actual salary offered will be determined by various factors, including skills, qualifications, experience, education, licenses, training, and internal equity.We're seeking candidates with the following skills: Recreation Management Software (CivicRec)EprovalCartegraph - Asset ManagementAccela - Permitting SoftwareMunis - Enterprise ERP SoftwareIMPORTANT DATES: Recruitment Closing Date: June 2, 2024First round of interviews: Week of June 17, 2024Second round of interviews: Week of June 14, 2024Expected start date: July 22, 2024The Business Analyst role at our organization is scheduled to work in the office, remote work arrangements are not available for this position. Additionally, please note that the work schedule for this position is Monday through Thursday, from 7:00 AM to 6:00 PM. We believe that working collaboratively in the office environment is essential for the effective execution of the responsibilities associated with this role.This job classification description is intended to be generic in nature and not an exhaustive list of all duties and responsibilities. The specific tasks/duties may vary based on position assignment and as determined by the Town of Queen Creek.JOB CLASSIFICATION SUMMARYPositions assigned to this class are responsible for working closely with assigned department(s) and performing complex duties to identify, understand and evaluate business needs and processes and analyze the impact of system changes, providing business and systems analysis, business processes, and systems changes and improvements, technology recommendations, general maintenance, support and administration of business applications related to area of assignment.DISTINGUISHING CHARACTERISTICS This is a qualified and experienced level professional classification in the information technology job family. Incumbents perform a range of duties that demonstrates knowledge of expected functional requirements or performance specifications within assigned IT functional area. Work is designed to provide experience and training in an assignment requiring previous formal learning and equivalent training. Work is performed under the supervision of a more senior professional.

EXAMPLE OF DUTIES
The following are intended to describe core work functions of this classification. While the level and broad nature of essential duties may not change, specific work tasks will vary over time depending on the Town’s needs. Works with assigned departments to understand and evaluate business needs; conducts needs assessments, creates/evaluates standard operating procedures, develops functional and process requirements, and creates process flow documentation; participates in implementation testing; and provides training in functional areas.Identifies process improvement opportunities, delivery roadmaps, new business processes and associated system requirements. Performs software implementations; provides training; prepares system and program documentation; debugs and implements solutions for assigned programs.Works with supervisor to plan, prioritize, and deliver systems enhancements; supports and upgrades implemented systems; collaborates with vendors on system performance; performs quality assurance of systems; investigates performance complaints.Maintains responsibility for department specific application and system administration as required, including creating and managing new user account information, password resets and role-based access control for assigned software.Identifies and researches trends and developments and makes recommendations on software and hardware needs; collaborates with vendors, consultants and staff and assists with the procurement and evaluation process on software and hardware related purchases.Works with designated IT staff to coordinate, design, schedule and perform end-user training of business systems to improve employee efficiency in daily business operations; produces training material to document business and system rules, processes, and procedures; may supervise the work of outside consultants and contract staff.Troubleshoots and resolves hardware and software challenges for assigned department. Provides front-line service to department end-users on software and hardware related challenges; serves as the single point of contact with the department; coordinates with vendor support on all issues.Creates system reports and extracts data for special system reports to monitor the appropriate use of the system; provides records for audits and/or other special purposes.Monitors, updates, and maintains existing software interfaces to ensure that the interface exchanges data properly on a routine basis and during software updates.Guides and oversees acceptance and functional testing; coordinates user acceptance testing with QA and business owners; develops test plans to verify logic of new or modified programs.Work with the appropriate IT staff to coordinate projects, troubleshoot issues and assist with technical support.Provides assistance to designated supervisor or IT manager in meeting deadlines and schedules, develops internal and external meeting objectives and agendas, prioritizes multiple tasks effectively, understands expectations that were set with the customer and recognizes when issues/events may affect delivery.Performs related work as assigned.

SUPPLEMENTAL INFORMATION
KNOWLEDGEEnd-user knowledge of various business applications relevant to area(s) of assignment;Knowledge of internal systems, databases and technology utilized in relevant to area(s) of assignment;Email delivery technologies;Web technologies;Technical training principles and practices;Technical writing principles and practices;Applicable operating systems, system utilities, and commands;Research and development techniques, methods, and procedures;Customer service principles and practices;Technical project management principles;Query and report generation techniques using automated tools and software;Standard office equipment including the computer and programs relevant to the performance of applicable duties and responsibilities. SKILLSAnalyzing data and issues and making sound recommendations to management regarding business processes;Creating technical manuals and reports;Supporting and troubleshooting issues spanning multiple applications;Working independently;Planning, developing and executing comprehensive technology training program;Handling multiple tasks simultaneously;Managing assigned projects;Organizing tasks paying attention to details and conducting follow up;Handling competing work demands;Thinking analytically and solving technical problems;Communicating technical information to a nontechnical audience;Using computers and related software;Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and other interested parties sufficient to exchange or convey information and to receive work direction.