Front Desk Clerk/Night Auditor

Must be able to work 2pm-10pm and at least one 10pm-6am per week. Weekends and weekdays included.

Qualifications and Requirements:

• Hotel front desk experience preferred but not required
• Frequently standing up behind desk and front office areas
• Carrying and/or lifting up to 30 pounds
• Handling objects, products, and computer equipment
• Basic computer skills to operate various property management systems
• Being passionate about people and service
• Strong communication skills
• Reading and writing abilities
• Basic math skills when handling cash/credit
• Problem solving skills
• Must have ability to work flexible schedule (nights, weekends, holidays)

Duties and Responsibilities:

• Welcome guests in a friendly, prompt and professional manner
• Check guests in, issue room keys, provide information on hotel services and room location
• Answer phones in a prompt and courteous manner
• Answer and process all guests calls, messages, requests, questions, or concerns
• Check guests out, including resolving any late or disputed charges
• Accurately process all cash and credit card transactions using established procedures
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• Take action to solve guest problems/complaints using appropriate service recovery guidelines
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
• Routinely book guest reservations that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates
• Perform other duties as assigned by manager including (but not limited to) guest room tours, concierge services, etc.

Job Type: Part-time

Pay: From $14.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $14