Room Attendant

JOB TITLE: Room Attendant

REPORTS TO : House Keeping Supervisor

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

ROOM BOY DUTIES AND RESPONSIBILITIES:

·        Enters and prepares the room for cleaning.

·        Dusts the room and furniture.

·        Replenishes guestroom and bath supplies.

·        Cleans the bathroom.

·        Cleans the closet.

·        Vacuums and racks the carpet.

·        Checks and secures the rooms.

·        Replenish amenities according to the operational standards.

·        Deliver and retrieve items on loan to guests e.g. iron and ironing boards

·        Ensure security of guest rooms and privacy of guests

·        Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

·        Cleans guest bathroom/bedroom/floor corridor.

·        Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

·        Maintain positive guest relations at all times.

·        Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

·        Resolve guest complaints, ensuring guest satisfaction.

·        Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

·        Empty trash containers and ashtrays.

·        Remove all dirty terry and replace with the clean par to the designated layout.

·        Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.

·        Replace facial, toilet tissue and bathroom amenities in correct amount and location.

·        Inspect condition of bathrobes and replace soiled/damaged ones.

·        Remove dirty bed linen and make up bed with clean linen.

·        Replace laundry bags and slips.

·        Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and luggage rack.

·        Dust and polish all furniture.

·        Realign furniture to the floor plan.

·        Responsible for replenishment of guest complimentary water.

·        Responsible for the cleanliness and maintenance of his work area.

·        Responsible for the Hotel property in the work area.

·        Attends to guest calls, guest requests /guest complaints in the area assigned to him.

·        Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

·        Responsible for following the standard operating procedures.

·        Responsible for achieving and exceeding the guest satisfaction score.

·        Update status of rooms cleaned on assignment sheet.

·        Return and restock cart at end of shift.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education:

A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous hotel-related experience desired.

Qualifications: